Answer | At times it may be necessary to check the firmware version of the ARRIS Wi-Fi product. The firmware version of supported products can be viewed using the SURFboard Manager app. This document provides steps on how to check the firmware version.
Check Firmware Version
- Tap the ARRIS SURFboard Manager Icon. Â The Login screen appears.Â
 - In the User Name field, enter admin for the user name.Â
 - In the Password field, enter password for the password.
NOTE: If the default login credentials were previously changed, enter the custom credentials.  If the customized login credentials have been forgotten, a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard product.  This will reset all customized settings.  - Tap the Login button.  The SURFboard Home screen will appear.
  - On the SURFboard home screen, tap the Menu icon on the top-left corner. The sliding menu will appear.
  - On the sliding menu, tap on Settings. The SETTINGS screen will appear..
 Â - Under Current Firmware Version the current version will be displayed.
 - On supported SBR and SBX models, the Check for Updates button will be displayed. Tap on the Check for Updates button to see if a newer version of firmware is available.
  - The SURFboard prompt will display if a newer version is available. Tap on OK to clear the prompt.
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