ARRIS Consumer Care

SURFBoard Manager (iOS): Firmware Version

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Question

How do I check the firmware version of my ARRIS Wi-Fi product using the SURFboard Manager app?

Answer

At times it may be necessary to check the firmware version of the ARRIS Wi-Fi product. The firmware version of supported products can be viewed using the SURFboard Manager app. This document provides steps on how to check the firmware version.

Check Firmware Version

Tap the ARRIS SURFboard Manager Icon. The Login screen appears.
In the User Name field, enter admin for the user name.
In the Password field, enter password for the password.

NOTE: If the default login credentials were previously changed, enter the custom credentials. If the customized login credentials have been forgotten, a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard product. This will reset all customized settings.
Tap the Login button. The SURFboard Home screen will appear.
On the SURFboard home screen, tap the Menu icon on the top-left corner. The sliding menu will appear.
On the sliding menu, tap on Settings. The SETTINGS screen will appear..
Under Current Firmware Version the current version will be displayed.
On supported SBR and SBX models, the Check for Updates button will be displayed. Tap on the Check for Updates button to see if a newer version of firmware is available.
The SURFboard prompt will display if a newer version is available. Tap on OK to clear the prompt.