ARRIS Consumer Care

SURFBoard Manager (iOS): Reset App Settings

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Question

How do I reset the SURFboard Manager app settings to manage a different SURFboard product?

Answer

The SURFboard Manager app can only be configured to manage one SURFboard product at a time. If it is desired to manage a different SURFboard product, The Erase App Settings option in the ARRIS SURFboard Manager App can be used to reset the app to its factory default state and clear all of the previous settings. This document describes how to reset App Settings.

Reset App Settings

Tap the ARRIS SURFboard Manager Icon. The Login screen appears.
In the User Name field, enter admin for the user name.
In the Password field, enter password for the password.

NOTE: If the default login credentials were previously changed, enter the custom credentials. If the customized login credentials have been forgotten, a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard product. This will reset all customized settings.
Tap the Login button. The SURFboard Home screen will appear.
On the SURFboard home screen, tap the Menu icon on the top-left corner. The sliding menu will appear.
On the sliding menu, tap on Settings. The SETTINGS screen will appear.
Under Erase App Settings tap on the Erase button. The SURFboard prompt will appear.
On the SURFboard prompt, tap the Yes button. The Terms of Use screen will appear.
Tap on I understand and agree to proceed with reconfiguring the app.