Answer | The ARRIS SURFboard Manager app includes functionality to test the wireless throughput of SURFboard Wi-Fi products. This can be useful in troubleshooting wireless connectivity issues. Users are able to view the wireless performance in real time, as well as comparing the performance in different locations. This document provides instructions for running the wireless speed test, and for comparing results.
NOTE: The Wi-Fi Speed Test does not measure Internet connection speeds. It only measures the connection between the iOS device and the SURFboard Wi-Fi product.
Testing Wi-Fi Speed
- Tap the ARRIS SURFboard Manager Icon. Â The Login screen will appear.
 - On the Login screen, enter admin in the User Name field and password in the Password field.
NOTE: If the default login credentials were previously changed, enter the custom credentials. If the customized login credentials have been forgotten, a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard product.  This will reset all customized settings back to the default settings.
 - Tap the Login button.  The SURFboard home screen will appear.
 - On the SURFboard home screen, tap the Menu icon on the top-left corner. The sliding menu will appear.
 - On the sliding menu, tap on WI-FI SPEED TEST.  The Wi-Fi Speed Test screen will appear.​
 - On the Wi-Fi Speed Test screen, tap the Start Speed test button to begin the test. The test will show a line graph for speeds, and the speed number below the graph.
 - Once the test has collected sufficient data, the test will stop, and stars will show next to the activities for which the speed is adequate.
 - If desired, the speed test results can be saved. Scroll to the bottom of the screen and tap on the Save Results button. The Save Results screen will appear.
 - On the Save Results screen, enter a location name to identify where the speed test was performed, or tap on a location icon to choose a pre-defined location. Tap on Save. The SURFboard prompt will appear.
 - On the SURFboard prompt, tap on the OK button. The Wi-Fi Speed Test screen will appear.
 - To view saved results, on the Wi-Fi speed Test screen, tap on View History. The Wi-Fi Speed Test History screen will appear.
 - On the Wi-Fi Speed Test History screen, the saved results will be listed. Results can be sorted by the most recent, or by location name. The default sort is Newest First. To sort the results by name, tap on the drop-down menu and select Order by name.
NOTE: Up to 12 test results may be saved and viewed.
 - To delete a saved result, tap on the trash can icon next to the location. The SURFboard prompt will appear.Â
 - Tap Yes to confirm deleting the location.
|
|
|---|
