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SURFboard Central: Changing the Wi-Fi Name & Password

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How do I change the Wi-Fi network name and password?
NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G34, G36, G54, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

This document describes how to change the Wi-Fi network name and password using the SURFboard Central app.

Change the Wi-Fi Network Name and Password
  1. Tap the My Network icon at the bottom of the screen.

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  2. Tap the Network Management box.

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  3. Tap the Main Wi-Fi Network + button to expand the card.
  4. Tap the 5GHz or 2.4GHz radio band.

    NOTE: By default, the radio band tabs are unavailable on the G54 because the G54 broadcasts one Wi-Fi network name (SSID) simultaneously over the 2.4 GHz, 5 GHz (High), 5 GHz (Low), and 6 GHz radio bands.

  5. Tap the Pencil icon to make edits.

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  6. On the Edit Home Network, enter a new Wi-Fi network name in the Network Name (SSID) field.
  7. Enter a new Wi-Fi password in the Password field.  (The password needs to be 8 to 63 characters long.  Use upper and lower case letters, numbers, and symbols for better security.) 
  8. Tap the Security Type drop-down menu to select the security mode.
    • WPA2-PSK (AES) - Wi-Fi Protected Access version 2 with Pre-Shared Key.
    • WPA/WPA2-PSK (TKIP/AES) - Combination Wi-Fi Protected Access version 2 with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.  
    • WPA3 Personal (AES) - Wi-Fi Protected Access version 3 with personal security key (Highest level of security).
    • WPA2/WPA3 Mixed Personal (AES) - Combination of Wi-Fi Protected Access versions 2 and 3 with personal security key. 

      NOTE: WPA3 Personal (AES) and WPA2/WPA3 Mixed Personal (AES) Security Type are only available on the G34, G36, and G54 gateways.
  9. Tap the Save Changes button.

    CAUTION: When changing the Wi-Fi network name and password, Wi-Fi clients in the network will lose wireless connection and will need to connect to the new SSID with the new Wi-Fi password.

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  10. The Network screen will return.  Connect the Wi-Fi clients to the new SSID with the new Wi-Fi password.
  11. Tap the other radio band and repeat steps 4 - 8 to change the Wi-Fi Name and Password.

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