ARRIS Consumer Care

SURFboard Central: Changing the Wi-Fi Name & Password

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Question

How do I change the Wi-Fi network name and password?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G18, G20, G34, G36, G54, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

This document describes how to change the Wi-Fi network name and password using the SURFboard Central app.

Change the Wi-Fi Network Name and Password

Tap the My Network icon at the bottom of the screen.
Tap the Network Management box.
Tap the Main Wi-Fi Network + button to expand the card.
Tap the 5GHz or 2.4GHz radio band.

NOTE: By default, the radio band tabs are unavailable on the G54 because the G54 broadcasts one Wi-Fi network name (SSID) simultaneously over the 2.4 GHz, 5 GHz (High), 5 GHz (Low), and 6 GHz radio bands.
Tap the Pencil icon to make edits.
On the Edit Home Network, enter a new Wi-Fi network name in the Network Name (SSID) field.
Enter a new Wi-Fi password in the Password field. (The password needs to be 8 to 63 characters long. Use upper and lower case letters, numbers, and symbols for better security.)
Tap the Security Type drop-down menu to select the security mode.
- WPA2-PSK (AES) - Wi-Fi Protected Access version 2 with Pre-Shared Key.
- WPA/WPA2-PSK (TKIP/AES) - Combination Wi-Fi Protected Access version 2 with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.
- WPA3 Personal (AES) - Wi-Fi Protected Access version 3 with personal security key (Highest level of security).
- WPA2/WPA3 Mixed Personal (AES) - Combination of Wi-Fi Protected Access versions 2 and 3 with personal security key.
  
  NOTE: WPA3 Personal (AES) and WPA2/WPA3 Mixed Personal (AES) Security Type are only available on the G34, G36, and G54 gateways.
Tap the Save Changes button.

CAUTION: When changing the Wi-Fi network name and password, Wi-Fi clients in the network will lose wireless connection and will need to connect to the new SSID with the new Wi-Fi password.
The Network screen will return. Connect the Wi-Fi clients to the new SSID with the new Wi-Fi password.
Tap the other radio band and repeat steps 4 - 8 to change the Wi-Fi Name and Password.