ARRIS Consumer Care

SURFboard Central: Changing the Wi-Fi Name & Password

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Question

How do I change the Wi-Fi network name and password?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G34, G36, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

The SURFboard Gateway default Wi-Fi credentials, wireless name and password, are listed on the bottom label of the device. The Wi-Fi network name (SSID) is unique and identifies the wireless network. The Wi-Fi password (also known as the wireless security key, encryption key or passphrase) is the same on the 2.4 GHz and 5 GHz network. The Wi-Fi clients (such as smart phones and laptops) will connect to the respective SSID of each Wi-Fi network using the wireless password. This document describes how change the Wi-Fi network name and password in the SURFboard Central app.

Change the Wi-Fi Network Name and Password

Tap the My Network icon on the bottom of the screen.
Tap the Network Management box.
Tap the Main Wi-Fi Network + button to expand the card.
Tap the Pencil icon to make edits.

NOTE: The 5GHz tab is selected by default for the 5 Ghz band.
On the Edit Home Network, enter a new Wi-Fi network name in the Network Name (SSID) field.
Enter a new Wi-Fi password in the Password field. (The password needs to be 8 to 63 characters long. Use upper and lower case letter, numbers, and symbols for strength.)
Tap the Security Type drop-down menu to select the security mode.
- WPA2-PSK (AES) - Wi-Fi Protected Access version 2 with Pre-Shared Key.
- WPA/WPA2-PSK (TKIP/AES) - Combination Wi-Fi Protected Access version 2 with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.
  
  NOTE: WPA3 Personal (AES) and WPA2/WPA3 Mixed Personal (AES) Security Type is only available on the G34/G36 gateways.
- WPA3 Personal (AES) - Wi-Fi Protected Access version 3 with personal security key (Highest level of security).
- WPA2/WPA3 Mixed Personal (AES) - Combination of Wi-Fi Protected Access version 2 and 3 with personal security key.
Tap the Save Changes button.

CAUTION: When changing the Wi-Fi network name and password, Wi-Fi clients in the network will lose wireless connection and will need to connect to the new SSID with the new Wi-Fi password.
The Network screen will return. Connect the Wi-Fi clients to the new SSID with the new Wi-Fi password.
Tap the 2.4 GHz tab and repeat steps 4 - 8 to change the Wi-Fi Name and Password for the 2.4 GHz band.