ARRIS Consumer Care

SURFboard Central: Customize Guest Wi-Fi Network

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Question

How do I customized the Guest Wi-Fi network?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G34, G36, G54, SBG8300).

The Guest Wi-Fi network is a separate network that guest's devices connect to for Internet access. The Gateway can be configured to broadcast guest Wi-Fi networks over the 2.4 GHz, 5 GHz, and 6 GHz (for supported device) radio bands. The use of a separate Guest Wi-Fi network enhances network security while preventing communication to the main Wi-Fi network and Ethernet-connected client devices.

The default Guest Wi-Fi network name (SSID) includes the word Guest (i.e. G34Guest-D635-5G). The Wi-Fi network name (SSID) and Wi-Fi password can be customized. This document contains the following sections:

Enable Guest Wi-Fi Network
Customized Guest Wi-Fi Network

Enable Guest Wi-Fi Network

Tap the My Network icon at the bottom of the screen.
Tap the Network Management box.
Tap the Guest Wi-Fi Network + button to expand the card.
Tap the 5GHz or 2.4GHz radio band.

NOTE: By default, the radio band tabs are unavailable on the G54 because the G54 broadcasts one Wi-Fi network name (SSID) simultaneously over the 2.4 GHz, 5 GHz (High), 5 GHz (Low), and 6 GHz radio bands.
Swipe the Enable/Disable Guest Network to the right to enable.
On the Alert box, tap the OK button.
The settings are taking effect.
Tap the other radio band and repeat steps 4 - 6 to enable the Guest Wi-Fi Network.

Configure Guest Wi-Fi Network

Tap the My Network icon on the bottom of the screen.
Tap the Network Management box.
Tap the Guest Wi-Fi Network + button to expand the card.
Tap to 5GHz or 2.4GHz radio band.

NOTE: By default, the radio band tabs are unavailable on the G54 because the G54 broadcasts one Wi-Fi network name (SSID) simultaneously over the 2.4 GHz, 5 GHz (High), 5 GHz (Low), and 6 GHz radio bands.
Tap the Pencil icon to make edits.

NOTE: The 5GHz tab is selected by default for the 5 GHz band.
On the Edit Guest Network, enter a New Wi-Fi network name in the Network Name (SSID) field.
Enter a new Wi-Fi password in the Password field. (The password needs to be 8 to 63 characters long. Use upper and lower case letters, numbers, and symbols for strength.)
Tap the Security Type drop-down menu to select the security mode.
- WPA2-PSK (AES) - Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best security for your network (recommended).
- WPA3 Personal (AES) - Wi-Fi Protected Access version 3 with personal security key (Highest level of security).
- WPA2/WPA3 Mixed Personal (AES) - Combination of Wi-Fi Protected Access versions 2 and 3 with personal security key.
  
  NOTE: WPA3 Personal (AES) and WPA2/WPA3 Mixed Personal (AES) Security Type are only available on the G34, G36, and G54 gateways.
Tap the Save Changes button.

CAUTION: When changing the Wi-Fi network name and password, Wi-Fi clients in the network will lose wireless connection and will need to connect to the new SSID with the new Wi-Fi password.
On the Alert box, tap the OK button.
The settings are taking effect.
Tap the Join button to connect back to the Wi-Fi network.
The Network screen will return. Connect the Wi-Fi clients to the new Guest SSID with the new password.
Tap the other radio band and repeat steps 4 - 11 to customize the Wi-Fi name and Password.