ARRIS Consumer Care

SURFboard Central: Disable Guest Wi-Fi Network

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Question

How do I disable the Guest Wi-Fi network?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G18, G20, G34, G36, G54, SBG8300).

The Gateway's Guest Wi-Fi is disabled by default (enabled by default on the SBG8300). The Guest Wi-Fi network names (also known as SSID) and Wi-Fi passwords are available in the SURFboard Central app when the Guest Wi-Fi network is enabled. This document describes how to disable the Guest Wi-Fi network in the SURFboard Central app.

Disable Guest Wi-Fi Network

Tap the My Network icon at the bottom of the screen.
Tap the Network Management box.
Tap the Guest Wi-Fi Network + button to expand the card.

NOTE: The 5GHz tab is selected by default for the 5 GHz band.
Swipe the Enable/Disable Guest Network to the left to disable.
On the Alert box, tap the OK button.
The settings are taking effect.
Enable/Disable Guest Network is disabled now for the 5 GHz band. Tap the 2.4 GHz tab and repeat Steps 3 - 5 to disable the 2.4 GHz Guest Network.