ARRIS Consumer Care

SURFboard Central: Multiple SSIDs Setup

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Question

How do I setup multiple SSIDs on my G54 using the SURFboard Central app?

Answer

NOTE: This article applies to the Wi-Fi cable modem G54.

The G54 broadcasts a single Wi-Fi name (SSID) on 2.4 GHz, 5 GHz, and 6 GHz bands. Some 2.4 GHz Wi-Fi devices may not be able to connect to the G54 Wi-Fi network and would need to set up the G54 with a unique SSID for the 2.4 GHz band. This document describes how to create individual SSIDs for the 2.4 GHz, 5 GHz (High), 5 GHz (Low), and 6 GHz bands using the SURFboard Central app.

Create Individual SSIDs

Tap the My Network icon on the bottom of the screen.
Tap the Network Management box.
Tap the Main Wi-Fi Network + button to expand the card, and swipe the Enable single SSID for 2.4G/5G/6G bands slider to the left to disable it.
On the Single SSID alert pop-up box, tap the OK button.
The 6GHz, 5GHz, and 2.4GHz tabs are available after the changes take effect and the individual SSIDs are broadcast over the 2.4 GHz, 5 GHz, and 6 GHz bands.

NOTE: To separate the SSIDs, -2.4G suffix is added to the 2.4 GHz SSID, and -6G suffix is added to the 6 GHz SSID. IoT devices that only support the 2.4 GHz band will need to be connected to the new 2.4 GHz SSID name.