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SURFboard Central: Network Health Recommendations

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How do I review the Network Health suggested recommendations?
NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G34, G36, G54, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

Suggested recommendations are displayed for Network Health Optimization when the connected client device's Wi-Fi signal is low.  Tap on the suggested recommendations within the Network Health feature to review the information to improve the network health.

Review Suggested Recommendations
  1. Tap the Network Health box on the Home screen.

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  2. The Network Health Optimization screen displays No recommendations when the network health is optimum.  The Devices icon displays a good signal.   
  3. When SURFboard Central detects the network health is not optimal, the suggested recommendations are listed under the Active tab.  The Devices icon displays Poor signal.  Tap the Connected devices recommendation(s) box.

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  4. The Connected Devices screen includes a Recommendation summary, Steps to improve, and Reasons sections to help understand and address the connectivity issues.  Click the Show more link to display the entire details.
  5. Use the troubleshooting steps in the Steps to improve section to improve the client's Wi-Fi signal strength.
  6. To stop future alerts and recommendations, tap the Ignore button.

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  7. On the pop-up window, tap the Yes, Ignore button.

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  8. The suggested recommendations are moved under the Ignored tab and can be reviewed at a later time.

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