Answer | NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G34, G36, G54, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).
The SURFboard Gateway default Wi-Fi credentials, wireless name and password, are listed on the bottom label of the device.  The Wi-Fi network name (SSID) is unique and identifies the wireless network.  The Wi-Fi password (also known as the wireless security key, encryption key or passphrase) is the same on the 2.4 GHz and 5 GHz network. Wi-Fi clients (such as smart phones and laptops) will connect to the respective SSID of each Wi-Fi network using the wireless password. The custom Wi-Fi name and password can be retrieved in the SURFboard Central app.
This document contains the following sections:
Retrieve the Default Wi-Fi Name and Password on the Label
- Turn the SURFboard Gateway over with the bottom facing up to view the label.Â
 - Locate the Wi-Fi name next to 2.4GHz and 5GHz and the Wi-Fi password under the Wi-Fi Security Key. Â
Retrieve the Wi-Fi Name and Password in the SURFboard Central App
- Tap the My Network icon at the bottom of the screen.
 - Tap the Network Management box.
 - Tap the Main Wi-Fi Network + button to expand the card.
NOTE: The 5GHz tab is selected by default for the 5 Ghz band.
 - The Wi-Fi network name is listed under the Network name (SSID). To view the Password tap the hidden eye icon.
 - Tap the 2.4 GHz tab and repeat step 3 to view the password on the 2.4 GHz band. Â
NOTE: The G54 broadcasts one SSID across all the Wi-Fi radio bands and the radio band tabs are available after disabling the single SSID. Â
|
|
|---|
