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SURFboard Central: Retrieve Wi-Fi Password

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Where can I retrieve my Wi-Fi network name and password?
NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G34, G36, G54, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

The SURFboard Gateway default Wi-Fi credentials, wireless name and password, are listed on the bottom label of the device.  The Wi-Fi network name (SSID) is unique and identifies the wireless network.  The Wi-Fi password (also known as the wireless security key, encryption key or passphrase) is the same on the 2.4 GHz and 5 GHz network.  Wi-Fi clients (such as smart phones and laptops) will connect to the respective SSID of each Wi-Fi network using the wireless password.  The custom Wi-Fi name and password can be retrieved in the SURFboard Central app.

This document contains the following sections:

Retrieve the Default Wi-Fi Name and Password on the Label
  1. Turn the SURFboard Gateway over with the bottom facing up to view the label. 
  2. Locate the Wi-Fi name next to 2.4GHz and 5GHz and the Wi-Fi password under the Wi-Fi Security Key.  

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Retrieve the Wi-Fi Name and Password in the SURFboard Central App
  1. Tap the My Network icon at the bottom of the screen.

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  2. Tap the Network Management box.

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  3. Tap the Main Wi-Fi Network + button to expand the card.

    NOTE: The 5GHz tab is selected by default for the 5 Ghz band.
  4. The Wi-Fi network name is listed under the Network name (SSID).  To view the Password tap the hidden eye icon.
  5. Tap the 2.4 GHz tab and repeat step 3 to view the password on the 2.4 GHz band.  

    NOTE: The G54 broadcasts one SSID across all the Wi-Fi radio bands and the radio band tabs are available after disabling the single SSID.  

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