Consumers - SURFboard Central: SBG6950AC2 Setup
FAQs

ARRIS Consumer Care

Article

SURFboard Central: SBG6950AC2 Setup

« Go Back

Information

 
Question
How do I setup the SURFboard Central App with my SURFboard SBG6950AC2?
Answer
The SURFboard Central app guides the SURFboard SBG6950AC2 installation from unboxing the device to getting online with the Internet service provider.  Product registration is automated for warranty coverage in the SURFboard Central App.  The app has easy access to Wi-Fi management, Parental Control, and FAQs to help with any troubleshooting and optimizations.  This document describes how to set up the SURFboard Central app with SURFboard SBG6950AC2.

The SURFboard Central app is available on both App Store and Google Play store at no charge
.
 

Requirements:

  • SURFboard SBG6950AC2 must be at default setting (out-of-box or after factory reset). 
  • Wi-Fi enabled on iPhone or Android device (mobile or tablet) with Internet access.
If the SBG6950AC2 was previously installed with a custom admin password or with the SURFboard Manager app, install the latest version of the SURFboard Manager app and then migrate to the SURFboard Central app.  Click the following links for setup instructions: 
  1. Setup the SURFboard Manager on an iOS device or on an Android device. 
  2. Migrate From SURFboard Manager App to SURFboard Central app.


SURFBoard Central App Setup
  1. Download the SURFboard Central app from the app store on an Apple or Android mobile device.  

    User-added image    User-added image
     
  2. If the SBG6950AC2 is customized, perform a factory reset.  For assistance with Factory Reset, click here.
     
  3. Tap the SURFboard icon then tap the Get Started button.  The Allow notification pop-up will appear. 

    User-added image
     
  4. It is required to enable Location Services in the SURFboard Central app to perform first-time setup installation.  The steps and screens in iOS may vary from Android OS.  For more information on the location services or change the Location Service in the mobile device settings, refer to article # 18476 - SURFboard Central: Location Services. 

    For iOS: Tap the Allow While Using the app button and then tap the Continue button. 
    Allow Once -  Location services are enabled during this instance and will be asked again when the app is hard closed and reopened.
    Allow While Using the app - Location services are enabled only when the app is in use.


    User-added image

    For Android: Tap the Continue button.  Tap the Allow button on the access device's location services and access photos, media, and files on your device message prompts.  These permission are mandatory to perform first-time setup installation of the mAX router. 

    User-added image User-added image User-added image
     
  5. Tap the SURFboard Gateway ISP cable connected with Integrated Wi-Fi box, then tap the Next button. 

    User-added image
     
  6. Tap the SBG6950AC2 model, then tap the Next button. 

    User-added image
     
  7. Click the Start Install button.

    User-added image
     
  8. If this is a first-time setup tap the Sign Up button.

    NOTE: If the gateway was setup previously, enter the email address that was used to setup the gateway into the Email address field, then tap the Sign In button.  Click here to proceed to step 11.

    User-added image
     
  9. Enter a new email address into the Email ID field for the SURFboard account.
     
  10. Enter a first name in the First Name field and enter a last name in the Last Name field.
     
  11. Tap the box for I agree to the Terms and Conditions, then tap the Sign Up button.

    User-added image
     
  12. A verification code email will be sent to the email used.  Enter the verification code into the blank field.

    NOTE: Tap the Resend link to resend the verification code email if not received.

    User-added image
     
  13. Once the code is verified, tap the Next button.

    User-added image
     
  14. Tap the Let's Start button.

    Right click on the image to save it to your computer.
     
  15. Remove the existing modem/gateway, connect the coaxial cable to the new SURFboard Gateway.
     
  16. Connect the power supply to the SURFboard Gateway and plug it into an outlet, then tap the Next button.

    Right click on the image to save it to your computer.
     
  17. Tap the box for the Internet Service Provider that is used, then tap the Next button.

    NOTE: If the Internet Service Provider is not listed tap on Other.

    Right click on the image to save it to your computer.
     
  18. It is required to activate the SURFboard Gateway using the HFC MAC Address and the serial number located at the bottom of the device with the Internet service provider.

    Contact Service Provider  - Tap to call the Internet service provider and activate the SURFboard Gateway.
    Self Activate - Tap to use the self activation steps and the Internet service provider's URL to activate the SURFboard Gateway.
    Skip - Tap to proceed as the SURFboard Gateway has been activated.

    CAUTION: If this is the first time setup, the Gateway must be activated with the Internet service provider or the SURFboard Central app setup will not complete successfully.  The HFC MAC address is required when activating a new Gateway.   

    User-added image
     
  19. Wait 5 - 10 minutes until the Online LED is solid blue or green, then tap the I'm Online button.

    User-added image
     
  20. Success, tap the Next button.

    User-added image
     
  21. Tap the Scan button to scan the QR code on the bottom of the SURFboard Gateway.

    NOTE: To enter the Wi-Fi credentials manually tap the Setup Manually button, then click here to proceed.

    User-added image
     
  22. Tap the Scan button.

    User-added image
     
  23. The application would like to access the camera, tap the OK button.

    User-added image
     
  24. SURFboard Central needs permission to access the mobile device's camera to scan the barcode.

    For iOS: Tap the OK button to provide permission for SURFboard Central to access the camera. 
    For Android: Tap the Allow button to provide SURFboard Central access to take pictures and record video.

    User-added image User-added image
     
  25. Scan the QR code located on the bottom device with the mobile device.  

    User-added image
     
  26. The Wi-Fi Name and Password are filled in.  Tap the Submit button.

    NOTE: If the Setup Manually button was tapped previously, enter the Wi-Fi Name and Password located on the bottom white sticker, then tap the Submit button.

    User-added image
     
  27. Tap the Join button to connect to the Wi-Fi network.

    NOTE: Android devices will automatically connect to the Wi-Fi network.

    User-added image
     
  28. The mobile device is connecting to the Gateway.

    NOTE: If the Wi-Fi Communication Failure appears, ensure the SURFboard Gateway is activated with the Service Provider and Online.

    User-added image
     
  29. Success, tap the Continue button. 

    User-added image
     
  30. The SURFboard Gateway is being registered for warranty coverage automatically.

    User-added image
     
  31. Congratulations, tap the Continue button.   

    User-added image
     
  32. The Wi-Fi management features are being setup, tap the Get Started button.

    User-added image
     
  33. Tap the Skip link.

    User-added image
     
  34. Tap the Do It Now button to change the default Wi-Fi credential.  To change the Wi-Fi credential another time tap the Later link, then click here to proceed.

    User-added image
     
  35. Enter a wireless network name in the Network Name (SSID) field.  The SSID Character must be between 1 to 32 characters long.
     
  36. Enter a wireless password in the Password field.  The password needs to be 8 to 63 characters long.  Use upper and lower case letter, numbers, and symbols for strength.
     
  37. Tap the Save Changes button.
     
    User-added image
     
  38. Tap the Join button.

    NOTE: Android devices will automatically connect to the Wi-Fi network.

    User-added image
     
  39. The Network screen will refresh with the new Network Name (SSID), tap the Home link to return to the Home screen.

    User-added image
     
  40. The Home screen displays the My Network, My Devices, My Experiences, and Network Speed.
     
  41. Connect all clients to the SBG6950AC2.

    User-added image

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->