Answer | Band Steering can be used to improve Wi-Fi performance. Â Band Steering technology will detect if a Wi-Fi client has 5 GHz and 2.4 GHz dual-band capabilities and will send the Wi-Fi client to the 5 GHz band if the 2.4 GHz band becomes overcrowded. Â (If the 5 GHz band gets crowded, the Band Steering function can also move a 5 GHz client to the 2.4 GHz band.) Â When the Wi-Fi client device is sent from the 2.4 GHz band to the 5 GHz band, the client may experience a brief Wi-Fi disconnection and reconnection.
NOTE: Band Steering requires that the Network Name (SSID), Wireless Encryption type, and Passphrase (Wireless password) match on both the 2.4 GHz and 5 GHz bands in order to function.
The 2.4 GHz band provides greater distance for the connection while the 5 GHz band provides higher speed in shorter distances for the connection. Â In some situations the Wi-Fi client may experience disconnects and reconnects depending on the location of the client device in respect to the ARRIS Wireless product. Â As the 2.4 GHz and 5 GHz bands share the same Network Name (SSID), it is recommended to disable Band Steering to reduce the confusion on the Wi-Fi client. Â
Once Band Steering is disabled it is suggested to rename the Network Name (SSID) of the 2.4 GHz and 5 GHz bands to a unique name to differentiate them. Â The Wi-Fi clients will then connect to the 2.4 GHz or 5 GHz bands independently. Â The Wi-Fi client will have to manually reconnect to the new SSIDs after disabling the Band Steering option. Â
This document describes how to enable or disable Band Steering using the ARRIS SURFboard Manager app.
This document contains the following sections:
Enable Band Steering
- Tap the SURFboard icon.  The Login screen will appear.
 - On the Login screen, enter admin in the Username field and password in the Password field.
NOTE: If the default login credentials were previously changed please enter custom credentials.  If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product.  This will reset all customized settings back to the original factory default settings.
 - Tap the Login button.  The ARRIS home screen will appear.
 - Tap the Menu icon on the top-left corner. The sliding menu will appear.
 - Tap the Wi-Fi Settings link. The Wi-Fi Setting screen will appear.
 - On the Wi-Fi Settings screen, scroll down to the Wi-Fi Bandsteering section and slide the selector for Enable Wi-Fi Band Steering to the right to enable Band Steering. The Surfboard prompt will appear with information regarding Band Steering.
 - On the SURFboard prompt, tap the Yes button. The Change Applied Successfully prompt will appear.
 - On the Change Applied Successfully prompt, tap the OK button. The Unable to fetch information prompt will appear.
 - On the Unable to fetch information prompt, tap the OK button. The SURFboard prompt will appear with information regarding network connectivity.
 - On the SURFboard prompt, tap the OK button. The Login screen will appear.
NOTE: Wi-Fi clients may temporarily be disconnected as the change is applied. Reconnect the Wi-Fi client to the one SSID network.Â
Disable Band Steering
- Tap the SURFboard icon.  The Login screen will appear.
 - On the Login screen, enter admin in the Username field and password in the Password field.
NOTE: If the default login credentials were previously changed please enter custom credentials.  If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product.  This will reset all customized settings.
 - Tap the Login button.  The ARRIS home screen will appear.
 - Tap the Menu icon on the top-left corner. The sliding menu will appear.
 - Tap the Wi-Fi Settings link. The Wi-Fi Setting screen will appear.
 - On the Wi-Fi Settings screen, scroll down to the Wi-Fi Bandsteering section and slide the selector Enable Wi-Fi Band Steering to the left to disable Band Steering. The Surfboard prompt will appear to confirm disabling Band Steering.
 - On the SURFboard prompt, tap the Yes button.  The Change Applied Successfully prompt will appear.
 - On the Change Applied Successfully prompt, tap the OK button. The Wi-Fi Settings screen will appear. Â
NOTE: Wi-Fi clients may temporarily be disconnected as the change is applied. Reconnect the Wi-Fi client to the current SSID network. Â
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