ARRIS Consumer Care

SURFboard Manager (Android): Custom Wi-Fi Settings

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Question

How do I customize the Wi-Fi settings through the ARRIS SURFboard Manager app?

Answer

The SURFboard Wi-Fi products have configuration options for the Wireless Local Area Network (WLAN). By default the wireless Primary Network is enabled for the 2.4 GHz and 5 GHz band. These bands use WPA2-PSK encryption for the Wi-Fi passcode key along with an SSID (Service Set Identification) name to identify the network. Both the Wi-Fi passcode key and SSID can be customized through the ARRIS SURFboard Manager App. Changes made in the SURFboard Manager App will automatically be pushed to the SURFboard device. This document describes how to customize the Wi-Fi settings using the SURFboard Manager App.

Customize the Wi-Fi Settings

Tap the SURFboard icon. The Login screen will appear.
On the Login screen, enter admin in the Username field and password in the Password field.

NOTE: If the default login credentials were previously changed please enter custom credentials. If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product. This will reset all customized settings back to the default settings.
Tap the Login button. The SURFboard Home screen will appear.
On the SURFboard Home screen, locate the Wi-Fi network to customize under the My Wi-Fi Network and tap the Edit link. The Edit Home Network screen will appear.
Enter a new Wi-Fi network name in the Wi-Fi Network Name (SSID) field.
Enter a new Wi-Fi password in the Password field.

NOTE: The Wi-Fi password must be at least 8 characters long, and many contain a mix of symbols, numbers, upper case and lower case letters.
Tap Show More to edit the security mode. The Security Type field will be made visible.
In the Security Type field, tap on the drop-down tab and select the security mode.
- WPA2-PSK - Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best security for your network (recommended).
- WPA2-PSK + WPA-PSK - Combination Wi-Fi Protected Access version 2 with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.
- Unencrypted - Network security is not set for the wireless network. This allows access to the wireless network without a Wi-Fi Security key.
- WPA-PSK - Wi-Fi Protected Access with Pre-Shared Key.
- WEP-64 - Wired Equivalent Privacy 64 bit. Not recommended. Only use if required for connecting older client devices.
- WEP-128 - Wired Equivalent Privacy 128 bit. Not recommended. Only use if required for connecting older client devices.
Tap the Save button. A Change Applied Successfully prompt will appear.
On the Change Applied Successfully prompt, tap the OK button. The SURFboard prompt will appear.

NOTE: All wireless devices will disconnect from the 2.4 GHz Wi-Fi network.
On the SURFboard prompt, tap the OK button. The Login to your Wireless Gateway screen will appear.

NOTE: Repeat step 4 - 11 to customize the 5 GHz Wi-Fi band.
Reconnect all wireless devices using the new SSID and password that was changed and login.