ARRIS Consumer Care

SURFboard Manager (Android): Guest Wi-Fi Settings

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Question

How do I customize the Guest Wi-Fi settings using the ARRIS SURFboard Manager app?

Answer

SURFboard Wi-Fi products allow for a guest Wi-Fi network (in addition to the primary Wi-Fi network). By default the Guest Wi-Fi Network is disabled for the 2.4 GHz and 5 GHz band. Each of the two guest Wi-Fi networks will broadcast independently over the 2.4 GHz and 5 GHz radio bands. The Guest Wi-Fi network provides access to the Internet, but prevents devices from communicating with the primary Wi-Fi and wired connected client devices. Both the Wi-Fi passcode key and SSID can be customized through the ARRIS SURFboard Manager App when the Guest W-Fi network is enabled in the SURFboard Wi-Fi product. Changes made in the SURFboard Manager App will automatically be pushed to the SURFboard device. The Wi-Fi credentials can also be shared via SMS or Email. This document describes how to customize the Guest Wi-Fi Settings and share the Wi-Fi credentials.

Customize the Guest Wi-Fi Settings

Tap the SURFboard icon. The Login screen will appear.
On the Login screen, enter admin in the Username field and password in the Password field.

NOTE: If the default login credentials were previously changed please enter custom credentials. If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product. This will reset all customized settings back to the default settings.
Tap the Login button. The SURFboard Home screen will appear.
On the SURFboard Home screen, locate the Wi-Fi network to customize under the My Guest Wi-Fi Network and tap the Edit link. The Edit Guest Network screen will appear.

NOTE: The 2.4 GHz Guest Wi-Fi network is used in this example.
Enter a new Wi-Fi network name in the Wi-Fi Network Name (SSID) field.
Enter a new Wi-Fi password in the Password field.

NOTE: The Wi-Fi password must be at least 8 characters long, and many contain a mix of symbols, numbers, upper case and lower case letters.
Tap Show More to edit the security mode. The Security Type field will be made visible.
In the Security Type field, tap on the drop-down tab and select the security mode.
- WPA2-PSK - Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best security for your network (recommended).
- WPA2-PSK + WPA-PSK - Combination Wi-Fi Protected Access version 2 with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.
- Unencrypted - Network security is not set for the wireless network. This allows access to the wireless network without a Wi-Fi Security key.
- WPA-PSK - Wi-Fi Protected Access with Pre-Shared Key.
- WEP-64 - Wired Equivalent Privacy 64 bit. Not recommended. Only use if required for connecting older client devices.
- WEP-128 - Wired Equivalent Privacy 128 bit. Not recommended. Only use if required for connecting older client devices.
Tap the Save button. The Change Applied Successfully prompt will appear.
On the Change Applied Successfully prompt, tap the OK button. The SURFboard Home page will appear.

NOTE: Repeat step 4 - 11 to customize the 5 GHz Guest Wi-Fi band.
To share the Wi-Fi credentials, locate the Wi-Fi network under the My Guest Wi-Fi Network and tap the Share link. The Share Via prompt will appear.
On the Share Via prompt, tap the SMS link to send a text or tap the E-Mail link to send a Email. The message "You can connect to the network by using the credentials: SSID:xxxxxxxx Password: xxxxxxxx" will populate in the text or email box. Tap the Send button to share the Wi-Fi credentials.