ARRIS Consumer Care

SURFboard Manager (Android): Parental Control Block Internet Access

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Question

How do I use the SURFboard Manager app to create a rule to block a device from accessing the Internet?

Answer

The SURFboard Parental Control feature provides the ability to create a rule to block specific client devices (e.g. computer, gaming console, tablet) from Internet access. The rule created in the SURFboard Manager App will automatically be pushed to the SURFboard Wi-Fi product. By default, the Parental Controls feature is disabled in the SURFboard Wi-Fi products. This document describes how to use the ARRIS SURFboard Manager app to block one device from accessing Internet at a specific time of day, and how to remove that restriction.

NOTE: When using the SURFboard Manager app to configure the SBG6950AC2, SBG7400AC2, and or SBG7580-AC, the Parental Controls feature is configured using the McAfee® Secure Home Internet app. The McAfee® Secure Home Internet app for Android is available on the Google Play Store at no charge.

This document contains the following sections:

Creating a Rule to Block All Internet Access
Removing a Rule to Block All Internet Access

Creating a Rule to Block All Internet Access

Tap the SURFboard icon. The Login screen will appear.
On the Login screen, enter admin in the Username field and password in the Password field.

NOTE: If the default login credentials were previously changed please enter custom credentials. If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product. This will reset all customized settings back to the original factory default settings.
Tap the Login button. The ARRIS home screen will appear.
Tap the Menu icon on the top-left corner. The sliding menu will appear.
Tap the Network Map link. The Network Map screen will appear.
Tap the device to add a Parental Control rule. The Device Details screen will appear.
Tap the Parental Control Rule + sign. The Add Parental Rule screen will appear.
Enter a description for this entry in the Rule name field. (e.g. description of the client, such as "Block all Internet", to identify the device of the rule that is applied to).
On the Block Network Access section, select the time frame to block.
On the Restrict by Days section, select the days to block.
On the Block Internet switch, swipe to the right to enable.
Tap the Save button on the upper right corner. The SURFboard prompt will appear.
Tap the OK button. The Device Details screen will appear.
The created rule will be listed under the Parental Control Rule section.

NOTE: Repeat step 6 -13 to add another rule.

Removing a Rule to Block All Internet Access

Tap the SURFboard icon. The Login screen will appear.
On the Login screen, enter admin in the Username field and password in the Password field.

NOTE: If the default login credentials were previously changed please enter custom credentials. If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product. This will reset all customized settings back to the original factory default settings.
Tap the Login button. The ARRIS home screen will appear.
Tap the Menu icon on the top-left corner. The sliding menu will appear.
Tap the Parental Control link. The Parental Control screen will appear.
Tap the Parental Control rule to delete. The Add Parental Rule screen will appear.
Tap the Delete this rule link. The Do you want to delete this rule? prompt will appear.
Tap the OK button. The SURFboard prompt will appear.
Tap the OK button. The Parental Control screen will appear.
The Parental Control rule is removed.