Answer | The SURFboard Manager app provides a quick way to view certain details about the managed ARRIS Wi-Fi product. This document describes how to find the details of the ARRIS Wi-Fi product using the ARRIS SURFboard Manager app.View Wi-Fi Gateway Details
- Tap the SURFboard icon.  The Login screen will appear.
 - On the Login screen, enter admin in the Username field and password in the Password field.
NOTE:Â If the default login credentials were previously changed please enter those custom credentials. Â If the customized login credentials are forgotten, a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product. Â This will reset all customized settings back to the original default settings.
 - Tap the Login button.  The ARRIS home screen will appear.
 - On the SURFboard Home screen, under Devices, tap the ARRIS gateway. The Wireless Gateway Details screen will appear.
 - On the Wireless Gateway Details screen, scroll down and tap the Show More link.
 - On the Wireless Gateway Details screen, details of the Wireless Gateway will be displayed.
- ​Manufacturer: The manufacturer of the device.
- Model: The model number of the managed ARRIS device.
- Hardware: The type of Wi-Fi band of the ARRIS device.
- 2.4 GHz Band: The set channel for the 2.4 GHz band, and the bandwidth.
- 5 GHz Band: The set channel for the 5 GHz band, and the bandwidth.
- MAC Address: The MAC address of the Wi-Fi gateway.
- Local Hostname/Local IP Address: On RipCurrent products, shows the local hostname for gateway Web Management access. On SURFboard cable gateways, shows the local IP address for gateway Web Manager access.
- Internet IP Address: The public WAN IP Address for the Wi-Fi gateway.
|
|
|---|
