ARRIS Consumer Care

SURFboard Manager (iOS): Custom Wi-Fi Settings

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Question

How do I customize Wi-Fi settings using the ARRIS SURFboard Manager app?

Answer

The SURFboard gateway and router products have configuration options for the Wireless Local Area Network (WLAN). By default the wireless Primary Network is enabled for the 2.4 GHz and 5 GHz band. These bands use WPA2-PSK encryption for the Wi-Fi passcode key along with an SSID (Service Set Identification) name to identify the network. Both the Wi-Fi passcode key and SSID can be customized through the ARRIS SURFboard Manager App. Changes made in the SURFboard Manager App will automatically be pushed to the SURFboard device. This document describes how to customize the Wi-Fi settings using the SURFboard Manager App.

Customize the Wi-Fi Settings

Tap the ARRIS SURFboard Manager Icon. The Login screen will appear.
In the User Name field, enter admin for the user name.
In the Password field, enter password for the password.

NOTE: If the default login credentials were previously changed please enter custom credentials. If you forgot your customized login credentials you must perform a factory reset back to the original default settings by pressing the reset button for more than 10 seconds on the SURFboard product. This will reset all customized settings back to the original factory default settings.
Tap the Login button. The SURFboard Home screen will appear.
On the SURFboard Home screen, locate the Wi-Fi network to customize under My Wi-Fi Network and tap on Edit. The Edit Home Network screen will appear.
In the Wi-Fi Network Name (SSID) field, enter the desired Wi-Fi network name.
In the Password field, enter the desired password.

NOTE: The Wi-Fi password must be at least 8 characters long, and many contain a mix of symbols, numbers, upper case and lower case letters.
Tap Show More to edit the security mode. The Security Type field will be made visible.
In the Security Type field, tap on the drop-down tab and select the security mode, then tap Done.
- WPA2-PSK - Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best security for your network (recommended).
- WPA2-PSK + WPA-PSK - Combination Wi-Fi Protected Access version 2 with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.
- Unencrypted - Network security is not set for the wireless network. This allows access to the wireless network without a Wi-Fi Security key.
- WPA-PSK - Wi-Fi Protected Access with Pre-Shared Key.
- WEP-64 - Wired Equivalent Privacy 64 bit. Not recommended. Only use if required for connecting older client devices.
- WEP-128 - Wired Equivalent Privacy 128 bit. Not recommended. Only use if required for connecting older client devices.
Tap Save on the top right. A WiFi Configuration Success pop-up will appear.
On the WiFi Configuration Success pop-up, tap the OK button.

NOTE: All wireless devices will disconnect from the 2.4 GHz Wi-Fi network.
Reconnect all wireless devices using the new SSID and password that was changed.

NOTE: Repeat step 5 - 12 to customize the 5 GHz Wi-Fi band.