Answer | The ARRIS SURFboard Manager app provides information about devices that are connected to the ARRIS Wi-Fi product. This document provides steps for viewing the device details.
View Device Details
- Tap the ARRIS SURFboard Manager Icon.  The Login screen will appear.
 - In the User Name field, enter admin for the user name.
 - In the Password field, enter password for the password.
NOTE: If the default login credentials were previously changed please enter custom credentials.  If you forgot your customized login credentials you must perform a factory reset back to the original default settings by pressing the reset button for more than 10 seconds on the SURFboard product.  This will reset all customized settings.Â
 - Tap the Login button.  The SURFboard Home screen will appear.
 - On the SURFboard Home screen, tap on the Devices icon in the Status section. The Network Map screen will appear.
  
 - The Network Map screen will display a list of all connected devices. Information displayed includes:
- Device Name
- If Parental Control is applied
- The connection type (wired or Wi-Fi)
- Tap on a device to view additional details. The Device Details screen will appear.
 - On the Device Details screen, the following information will be displayed:
- Parental Control Rule: Displays any parental control rules that have been applied to the device, and provides the option to add a parental control rule
- Signal Strength: If the device is connected by Wi-Fi, will display in dBm the strength of the wi-fi signal connection from the device to the gateway. Also displays if the device is connected to the 2.4 GHz or 5 GHz band.
- Connected to: Displays the ARRIS Wi-Fi product the device is connected to.
- Channel: If the device is connected by Wi-Fi, will display the Wi-Fi channel being used to connect. If device is using a wired connection, will display N/A.
- Mac Address: Displays the MAC address of the device.
- IP Address: Displays the IP address of the device.
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