Answer | The ARRIS SURFboard Manager app provides the ability to check the status of the Internet connection. If there are problems with Internet connectivity, this provides a quick method to determine if the issue is with the connection to the Internet Provider. This document provides steps for checking the Internet status on the ARRIS Wi-Fi product using the ARRIS SURFboard Manage app.
Check the Internet Status
- Tap the ARRIS SURFboard Manager Icon.  The Login screen will appear.
 - In the User Name field, enter admin for the user name.
 - In the Password field, enter password for the password.
NOTE: If the default login credentials were previously changed please enter custom credentials.  If you forgot your customized login credentials you must perform a factory reset back to the original default settings by pressing the reset button for more than 10 seconds on the SURFboard product.  This will reset all customized settings.  - Tap the Login button.  The SURFboard Home screen will appear.
 Â - On the SURFboard Home screen, locate the Internet icon in the Status section. Â
 - If there is a green check mark on the Internet icon, the Internet connection to the ISP is functional. For more information, tap on the Internet icon.
    - On the Internet Connection screen, a message will be displayed stating that the Internet connection is good.
 - If there is a red X mark on the Internet icon, the Internet connection to the ISP is unavailable. For more information, tap on the Internet icon.
 Â - On the Internet Connection screen, a message will be displayed with troubleshooting tips.

|
|
---|