ARRIS Consumer Care

SURFboard Manager (iOS): Internet Status

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Question

How do I check the Internet Status in the ARRIS SURFboard Manager app?

Answer

The ARRIS SURFboard Manager app provides the ability to check the status of the Internet connection. If there are problems with Internet connectivity, this provides a quick method to determine if the issue is with the connection to the Internet Provider. This document provides steps for checking the Internet status on the ARRIS Wi-Fi product using the ARRIS SURFboard Manage app.

Check the Internet Status

Tap the ARRIS SURFboard Manager Icon. The Login screen will appear.
In the User Name field, enter admin for the user name.
In the Password field, enter password for the password.

NOTE: If the default login credentials were previously changed please enter custom credentials. If you forgot your customized login credentials you must perform a factory reset back to the original default settings by pressing the reset button for more than 10 seconds on the SURFboard product. This will reset all customized settings.
Tap the Login button. The SURFboard Home screen will appear.
On the SURFboard Home screen, locate the Internet icon in the Status section.
If there is a green check mark on the Internet icon, the Internet connection to the ISP is functional. For more information, tap on the Internet icon.
On the Internet Connection screen, a message will be displayed stating that the Internet connection is good.
If there is a red X mark on the Internet icon, the Internet connection to the ISP is unavailable. For more information, tap on the Internet icon.
On the Internet Connection screen, a message will be displayed with troubleshooting tips.