ARRIS Consumer Care

SURFboard Manager (iOS): Parental Control Keyword & Website Filtering

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Question

How do I setup Keyword & Website Filtering on the SURFboard Manager app?

Answer

The SURFboard Parental Controls feature provides the ability to restrict client devices (e.g. computer, gaming console, tablet) from accessing specific Internet web sites based on URLs or keywords. The web sites can be blocked for certain times of the day, certain days of the week, or at all times. The Parental Controls feature also uses the Router Time located within Utilities - System Settings of the Web Manager. Two client devices can be excluded from Parental Controls as trusted devices. By default, the Parental Controls is disabled, which allows access to Internet web sites to all of the devices at all times. This document describes how to setup the Parental Control Keyword and Website Filtering.

NOTE: The Parental Control Keyword and Website filtering is available on the SBG10. When using the SURFboard Manager app to configure the SBG7600AC2, SBG6950AC2, SBG7400AC2, and or SBG7580-AC, Parental Controls are configured using the McAfee® Secure Home Internet (SHI) app. The Parental icon is replaced by the McAfee® SHI icon, and tapping the icon will open the McAfee® SHI app.

Keyword and Website Filtering Setup

Tap the ARRIS SURFboard Manager Icon. The Login screen will appear.
In the User Name field, enter admin for the user name.
In the Password field, enter password for the password.

NOTE: If the default login credentials were previously changed, enter the custom credentials. If the customized login credentials have been forgotten, a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard product. This will reset all customized settings.
Tap the Login button. The SURFboard Home screen will appear.
Tap the Devices icon. The Network Map screen will appear.
Tap the device to make it an Trusted Device excluded from Parental Control. The Device Details screen will appear.
On the Don't Apply Parental Rule switch, swipe to the right to enable. The SURFboard prompt will appear.
On the SURFboard prompt, tap the YES button. Another SURFboard prompt will appear.
On the 2nd SURFboard prompt, tap the OK button. and then tap the left arrow. The Network Map screen will appear.
The Trusted Device displays Yes. Tap the Menu icon on the top-left corner. The sliding menu will appear.

NOTE: To add additional Trusted Device repeat steps 6 - 9.
On the sliding menu, tap on PARENTAL CONTROL. The Parental Control screen will appear.
On the Enable Parental Control switch, swipe to the right to enable. The SURFboard prompt will appear.
On the SURFboard prompt, tap the YES button. Another SURFboard prompt will appear.
On the 2nd SURFboard prompt, tap the OK button.
Tap on Add new Keywords. The New Keywords screen will appear.
In the Type One Or More Keyword You Wish to Restrict section, enter a keyword.
In the BLOCK INTERNET ACCESS section, select the desired time of day to block keywords.
In the RESTRICT BY DAYS section, select the desired days.
Tap Save on the upper right corner. The ARRIS SURFboard Manager prompt will appear.
On the SURFboard prompt, tap the OK button. The Parental Control screen will appear.
The Keyword Filtering will be listed. Repeat step 15 - 20 for additional keywords.
Tap on Add new Website. The New website screen will appear.
In the Type Website addess or paste it here section, enter a website.
In the BLOCK INTERNET ACCESS section, select the desired time of day to block the website.
In the RESTRICT BY DAYS section, select the desired days.
Tap Save on the upper right corner. The ARRIS SURFboard Manager prompt will appear.
On the SURFboard prompt, tap the OK button. The Parental Control screen will appear.
The Website Filtering will be listed. Repeat step 22 - 27 for additional websites.