ARRIS Consumer Care

SURFboard Manager (iOS): Parental Controls Block Internet Access

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Information

Question

How do I create a rule to block all Internet access for a device using the SURFboard Manager app?

Answer

The SURFboard Parental Control feature provides the ability to create a rule to block specific client devices (e.g. computer, gaming console, tablet) from Internet access. The rule created in the SURFboard Manager App will automatically be pushed to the SURFboard product. By default, the Parental Controls feature is disabled in the SURFboard products. This document describes how to use the ARRIS SURFboard Manager app to block one device from accessing all Internet at a specific time of day, and how to remove that restriction.

Requirements:

This SURFboard Manager App can be used to configure Parental Controls for the following SURFboard products:
- SBR-AC1900P, RipCurrent Router
- SBR-AC3200P, RipCurrent Router
- SBR-AC1200P, RipCurrent Router
- SBX-AC1200P, operates as a wireless extender out of the box and the SURFboard Manager App will connect when it is in Primary Router Mode.
  
  NOTE: When using the SURFboard Manager app to configure the SBG6950AC2, SBG7400AC2, and or SBG7580-AC, Parental Controls are configured using the McAfee® Secure Home Internet (SHI) app. The Parental icon is replaced by the McAfee® SHI icon, and tapping the icon will open the McAfee® SHI app.

This document contains the following sections:

Creating a Rule to Restrict Web Browsing
Removing a Rule That Restricts Web Browsing

Creating a Rule to Restrict Web Browsing

Tap the ARRIS SURFboard Manager Icon. The Login screen will appear.
In the User Name field, enter admin for the user name.
In the Password field, enter password for the password.

NOTE: If the default login credentials were previously changed, enter the custom credentials. If the customized login credentials have been forgotten, a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard product. This will reset all customized settings.
Tap the Login button. The SURFboard Home screen will appear.
Tap the Devices icon. The Network Map screen will appear.
Tap on the device to add a rule. The Device Details screen will appear.
On the Device Details screen, tap on the "plus" icon. The New Parental Rule screen will appear.
In the Rule Name field, enter the desired description for this entry. (e.g. description of the client, such as "Kids tablet", to identify the device of the rule that is applied to).
In the INTERNET ACCESS ALLOWED section, select the desired time of day to block web browsing.
In the RESTRICT BY DAYS section, select the desired days.
On the BLOCK INTERNET ACCESS switch, swipe to the right to enable.
Tap Save on the upper right corner. The ARRIS SURFboard Manager prompt will appear.
On the SURFboard prompt, tap the OK button.
The Device Details screen will return.

NOTE: Repeat step 6 -14 to add another rule.

Removing a Rule That Restricts Web Browsing

Tap the ARRIS SURFboard Manager Icon. The Login screen will appear.
In the User Name field, enter admin for the user name.
In the Password field, enter password for the password.

NOTE: If the default login credentials were previously changed, enter the custom credentials. If the customized login credentials have been forgotten, a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard product. This will reset all customized settings.
Tap the Login button. The ARRIS Home screen will appear.
On the SURFboard home screen, tap the Menu icon on the top-left corner. The sliding menu will appear.
On the sliding menu, tap on PARENTAL CONTROL. The Parental Control screen will appear.
Tap on the desired entry to remove. The Parental Rule screen will appear.
Scroll to the bottom of the screen and tap on Delete Rule. The SURFboard prompt will appear.
On the SURFboard prompt, tap the YES button. Another SURFboard prompt will appear.
On the 2nd SURFboard prompt, tap the OK button.
The Parental Control screen will return.