Consumers - T25: Locating the Firmware Version
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T25: Locating the Firmware Version

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Question
Where can I find the firmware version in my T25 Cable Modem?
Answer
The firmware version of the T25 is located in the Web Manager.  Some features may vary depending on the firmware version on the T25.  This document describes how to locate the firmware version in the Web Manager.  

Firmware updates on cable modems are handled only by Cable Operators (MSOs) per DOCSIS Specifications.  For more information refer to article # 5524 - Upgrading Firmware on Cable Devices.      


Locate Firmware Version in the Web Manager    

NOTE
: If the T25 is connected to a router, it is recommended to disconnect the router and connect the T25 directly to a computer with an Ethernet cable.
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.100.1 into the address box, and press the Enter key.  The Login page will appear.

    NOTE 1: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE 2: On firmware prior to version 11.02, the Status page will appear and the admin Login page is unavailable.
     
  2. On the Login page, enter admin in the Username field.
     
  3. Enter a customized password in the Password field and then click the Login button.  The Status page will appear.

    NOTE: If this is the first-time access to the Web Manager Access, refer to article # 18100 – T25: Web Manager Access. 


    User-added image
     
  4. Click the HW/FW Versions link on the top menu.  On the HW/FW Versions page, the firmware name is highlighted in the green box.

    User-added image

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