Consumers - TG862G/NA: Locating the Software Version

ARRIS Consumer Care


TG862G/NA: Locating the Software Version

« Go Back


Where can I find the software version in my TG862 Gateway? 

The software (also known as firmware) version of the TG862 is located on its configuration page.  Some features may vary depending on the software version the TG862 has.  The TG862 does not support manual software upgrades.  Any firmware or software changes must be implemented via the cable network.  The cable provider can update the firmware based on what they have approved for their network distribution.  This document describes how to locate the software version.

To Locate the Software Version

  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The Login page appears.

    NOTE: By default the LAN IP address is  If the default address has been changed, enter the custom address in the address box.
  2. On the Login page:
    a.   Enter admin in the Username field.
    b.   Enter password in the Password field. 
    c.   Click the Login button.  The System Basic Setup page appears.

  3. On the top-menu, click the HSD tab.  The Status page appears.
  4. On the top-menu, click HW/FW Versions tab.  The HW/FW Versions page appears.
  5. Check the Firmware Name in the Firmware Build and Revisions section.




Was this article helpful?


Your feedback is appreciated.

Characters Remaining: 255