ARRIS Consumer Care

Update SB Manager App to SB Central App

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Information

Question

How do I migrate to the SURFboard Central app?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2).

The SURFboard Central app will be replacing SURFboard mAX Manager app. The update includes a newly designed interface to improve over-all user experience and home network management. This document describes how to migrate the SURFboard mAX Manager app to the SURFboard Central app.

The SURFboard Central app is available on both App Store and Google Play store at no charge.

Requirements:

The mobile device performing the upgrade is connected to the SURFboard Gateway network.
ARRIS SURFboard Manager app version 5.3.40 (Android) or (iOS).
ARRIS SURFboard Manager app login credentials (username and password).

Migrate to SURFboard Central

Update the ARRIS SURFboard Manager app to version 5.3.40 (Android) or (iOS).
Launch the SURFboard Manager app and login with admin (username) and password (password) or custom password. The Download our New App pop-up box will appear.

CAUTION: To continue the use of the SURFboard Manager app and not migrate to SURFboard Central, tap the Not Now button.
Tap the Download on the App Store or Get it on Google Play button to download the SURFboard Central app on the mobile device connected to the SURFboard Wi-Fi network.
Launch the SURFboard Central app, then tap the Continue button. The Allow notification pop-up will appear.
It is required to enable Location Services in the SURFboard Central app to perform first-time setup installation. The steps and screens in iOS may vary from Android OS. For more information on the location services or change the Location Service in the mobile device settings, refer to article # 18476 - SURFboard Central: Location Services.

For iOS: Tap the Allow While Using the app button and then tap the Continue button.
Allow Once -  Location services is enabled during this instance and will be asked again when the app is hard closed and reopened.
Allow While Using the app - Location services is enabled only when the app is in use.

For Android: Tap the Continue button.  Tap the Allow button on the access device's location services and access photos, media, and files on your device message prompts.  These permissions are mandatory to perform migration of the gateway.
The Password change pop-up will appear. Tap the Continue button.
Tap the Sign Up button to create a new account for the SURFboard Central app.
Enter a new email address into the Email ID field for the SURFboard account.
Enter a first name in the First Name field and enter a last name in the Last Name field.
Tap the box for I agree to the Terms and Conditions, then tap the Sign Up button.
A verification code email will be sent to the email used. Enter the verification code into the blank field.

NOTE: Tap the Resend link to resend the verification code email if not received.
Once the code is verified, tap the Next button.
The Wi-Fi management features are being setup, tap the Skip Tutorial link.
Tap the Later link.
The Home screen displays the My Network, My Devices, My Experiences, and Network Speed.
Delete the SURFboard Manager app on the mobile device.