ARRIS Consumer Care

W6B: Reset in the Web Manager

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Question

How do I reset the W6B in the Web Manager?

Answer

A factory reset or restart can be performed in the Web Manager. The factory reset will delete all configuration settings and should be used as a last resort. The reset will restart the device and retains the configuration settings.

Reset in the Web Manager
The following steps must be performed on a laptop or mobile device that is connected to the home network.

Launch a web browser and enter https://w6b.local/ into the address box, and press the Enter key.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Setup Administration page will appear if this is the first time accessing the Web Manager. For assistance, refer to article # 19244 - W6B: Web Manager First Time Login.
Enter the custom username in the Username field and the custom password into the Password field.
Click the Login button. The Network Status page will appear.
Click the Current Device drop-down to select Satellite or leave at default Main AP.
Click the System & Reboot link in the left-hand menu.
Click the Factory Defaults or Restart button.

NOTE: Factory Defaults deletes all configuration settings and Restart will restart the device.
Click the OK button on the pop-up box. The Login page will return for the Restart option.

NOTE: When the factory reset is performed it is required to create a custom username and password when accessing the Web Manager. For detailed instructions, refer to article # 19244 - W6B: Web Manager First Time Login.