Answer | Intermittent connectivity is when the Internet connection is disconnected at random intervals. When this issue occurs on the Wi-Fi devices use the provided troubleshooting steps.
Troubleshoot Intermittent Wi-Fi Connection
- Determine if the issue is present on multiple Wi-Fi devices connected to the Wi-Fi router.  If one Wi-Fi device is experiencing, and other Wi-Fi devices do not experience connectivity issues, then the problems may lie with the one device. In this case, contact the device manufacturer for support on troubleshooting.
- Move the Wi-Fi 6E capable device closer to the W6B Main AP or Satellite and try accessing the Internet in the same room. The W6B Satellite must be up to 20 feet away from the W6B Main AP. If its further away, it is recommended to move it closer.
- Power cycle the W6B Main Access Point and Satellite. Turn off the power on both the W6B for two minutes, and then power up both the W6B to connect to the Internet.
- Change the wireless channel of the W6B to channel (37, 53, 69, 85, 133, 149). Wireless signal broadcasts on a limited number of Wi-Fi radio channels. If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. Changing the wireless channel within the W6B can improve connectivity.  To change the wireless channel, please refer to article # 19260 - W6B: Changing the Wi-Fi Channel.
- Disable the WPS feature in the W6B Web Manager. To disable WPS, please refer to article # 19264 - W6B: WPS Wi-Fi Connection.Â
- Factory reset the W6B. Factory resetting the W6B will reset any custom configurations to factory defaults, and should only be performed after all other troubleshooting steps have failed to resolved the issue. To factory reset the W6B, locate the reset button on the back panel. Carefully insert the tip of a pen or an unwound paperclip into the reset switch hole, then press and hold the switch for at least 20 seconds.Â
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