WR2100: Troubleshooting Intermittent Connectivity

How do I troubleshoot Intermittent connectivity with my WR2100 Wireless Repeater?

Troubleshooting intermittent connectivity can be tricky because there may be many factors involved.  Here is a brief guide intended to help users make sure they've checked all the essential steps.  Listed below are the most common causes of connection issues.

• Disable AutoBA
• Check for interference
• Change location or distance for WR2100 to access point 
• Factory reset

Requirement - A wireless gateway or router must be connected to the Internet for the WR2100 to function.

Disable AutoBA 

Some wireless access points and routers use IEEE 802.11g or 802.11b that may not support Block ACK speed accelerator feature.  AutoBA should be disabled if the issue relates to transfer speeds or sporadic connections with these types of devices.

1. Make sure the wireless access point is powered on and working properly. 
2. Plug the WR2100 into a power outlet near the wireless access point.
3. Press the Power button on the bottom of the WR2100.  The Power LED stays on for a few seconds then starts blinking.  Wait until the Power LED becomes solid again to be ready for use.
   
   
    
4. Connect an Ethernet cable from the WR2100 to a PC.
5. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://www.mywifirepeater.net/ or http://192.168.0.254 in the address box, and press the Enter key.  The Login page appears.
6. On the Login page:
   a.   Enter admin in the Username field.
   b.   Enter password in the Password field.
   c.   Press the Enter key.  The ARRIS Setup page appears.

    

   

    
7. On the ARRIS Setup page, click the Wireless from the left-hand menu.   The Wireless page appears.
8. On the Wireless page:
   a.   AutoBA - Uncheck Enable.
   b.   Click the Save button.
   
   

    

Check for interference

1. If Intermittent connectivity is apparent, check for interference with other wireless devices such as cordless phones, microwaves, baby monitors, and etc. An amber LED for the Access Point/Repeater would also indicate that a different location may be best for higher signal strength from the WR2100 to your access point.
    
   
    
   

Change location for WR2100 to Access Point

1. Find a locations where the Access Point/Repeater signal is Green for better performance.

Factory reset

1. A factory reset can be performed, please refer to Article # 9333 - WR2100: Factory reset. 
    
   CAUTION: This process will clear all configurations and should be use as the last resort.  Performing a Factory reset will erase any configuration changes that have been made and requires the repeater to be reconfigured for all connections.