ARRIS Consumer Care

mAX Routers: Changing the Wi-Fi Name & Password

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Question

How do I change the Wi-Fi network name and password in the mAX Router?

Answer

NOTE: This article applies to the mAX WC4S, WC4T, W21, W121, W122 Express, W30, W130, W31, W133, W61, and the W161 Routers.

The mAX Router Wi-Fi credentials, Wi-Fi network name and password, are created during the SURFboard Central app onboarding setup. The Wi-Fi network name (SSID) is unique and identifies the wireless network. The Wi-Fi password (also known as the wireless security key, encryption key or passphrase), allows Wi-Fi clients (such as smart phones and laptops) to connect to the SSID. This document describes how to change the Wi-Fi network name and password in the SURFboard Central app.

Change the Wi-Fi Network Name and Password

Tap the My Network icon on the bottom of the screen.
Tap the Network Management box.
Tap the Main Wi-Fi Network + button to expand the card, then tap the Pencil icon to make edits.
On the Edit Home Network, enter a new Wi-Fi network name in the Network Name (SSID) field.
Enter a new Wi-Fi password in the Password field. (The password must be 8 characters or longer. Use upper and lower case letters, numbers, and symbols for stronger security.)
Tap the Save Changes button.

CAUTION: When changing the Wi-Fi network name and password, Wi-Fi clients in the network will lose wireless connection and will need to connect to the new SSID with the new Wi-Fi password.
On the alert box, tap the OK button.
The Network screen will return. Connect the Wi-Fi clients to the new SSID with the new Wi-Fi password.