Answer | The W11 wall-plug satellite extender is included with the SURFboard mAX® Express System and it can be installed immediately after the main router (W21) is successfully onboarded or at a later time. The SURFboard mAX® Express system provides Wi-Fi coverage up to 5,550 sq. ft.  Adding the W11 Satellite ExtenderÂ
- Tap the My Network icon on the bottom of the screen.
 - Tap either one of the unfilled + mAX Router icons.
 - Tap the Install Now button.
 - Tap the box for W11, then tap the Next button.
 - Tap the Next button to start onboarding the Satellite unit.
 - Unpack the satellite unit and tap the Next button after taking all items out of the box.
 - Tap the Continue button to begin reviewing the placement tips.
 - Placement tip # 1: Place the main Router and the Satellite on different floors for better coverage. Tap the Next button. Â
 - Placement tip #2: Place the main Router and Satellites at least 10 - 30 feet apart. Tap the Next button.Â
 - Placement tip #3: Place the mAX in an open and elevated spot. Avoid placing next to large appliances. Tap the Next button.
 - Placement tip #4: Place the Satellite in a central location and keep it in a spot that's in the vicinity of the majority of the client devices so that the Satellite has a good line of sight of the devices. Tap the Continue button.
 - Plug the mAX Satellite into the wall outlet in the upright position. Tap the Next button, when the mAX satellite flashes green and white.
 - Tap the Next button to connect to the onboarding Wi-Fi network without Internet access.
 - Tap the Join button.
NOTE: Android devices will automatically connect to the Wi-Fi network.
 - The mobile device being used for onboarding will connect to the Satellite.
 - The Satellite is now successfully connected. Tap the Next button.
 - Tap the Join button to connect to the mAX Wi-Fi network.
NOTE: Android devices will automatically connect to the Wi-Fi network.
 - The Satellite is connecting to the network.
 - The mAX Satellite will begin registering onto the cloud server, this is to keep the device up to date.
 - Tap the Next button, the Satellite will begin checking for Firmware updates.
 - Tap the OK button.
NOTE: The Wi-Fi network connection may be disconnected during this time. Please reconnect to the Wi-Fi network through settings if not connected.
  
 - The network is being optimized, please allow up to 15 minutes for this process, certain network configurations will be unavailable during this time.
 - The Satellite Extender will now be shown in My Network section.
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