Consumers - mAX W11: Locating the MAC Address
FAQs

ARRIS Consumer Care

Article

mAX W11: Locating the MAC Address

« Go Back

Information

 
Question
Where can I locate the MAC Address on my mAX W11?
Answer
The MAC Address can be located on the bottom white sticker of the device and in the SURFboard Central app.  This document contains the following sections:
 
Locate the MAC Address on the Back White Sticker
 
The MAC Address can be located on a white sticker on the back of the device labeled as WAN MAC ID. 

User-added image


Locate the MAC Address in the SURFboard Central App
  1. Tap the My Network icon on the bottom of the screen.

    User-added image
     
  2. Tap the mAX W11 icon.

    NOTE: The main mAX Router is in the middle and the Satellites will be on the left or right side.

    User-added image

     
  3. Scroll down and tap the Details + button to expand the card.  The MAC address is displayed under the MAC Address field.

    NOTE: Repeat steps 2 - 3 to locate the MAC address for additional mAX devices. 

    User-added image

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->