ARRIS Consumer Care

mAX W61: Static WAN IP Internet Setup

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Question

How do I configure a static WAN IP on the mAX Router?

Answer

Depending on the type of Internet subscription, it may require entering static IP addresses in the mAX router for Internet access. By default, the mAX router is ready for IP addresses to be assigned automatically by the service provider for an Internet connection. It is required to first connect an mAX router to a Wi-Fi cable modem or Wi-Fi router to complete first-time installation, then configure the static IP addresses in the mAX router. This document contains the following sections:

First-Time mAX Installation
Configure Static IP Addresses

The SURFboard Central app is available on both the App Store and Google Play store at no charge.

Requirements:

Active Internet Service with existing Wi-Fi cable modem or Wi-Fi router.
Obtain Static IP addresses from the Internet service provider:
- Static WAN IP Address (also known as Public IP Address)
- Subnet Mask
- Default Gateway IP address
- DNS Addresses (Primary and Secondary)
Mobile device must have Internet access through the home network, mobile data, or ISP Hotspots.

First-Time mAX Installation

Unpack the Main Router, then connect one end of the Ethernet cable to a LAN Ethernet port of the Wi-Fi cable modem or the Wi-Fi router.
Plug the other end of the Ethernet cable into the yellow Ethernet port on the bottom of the Main Router.

NOTE: The network diagram shown in the image is required for this setup.
Plug the Main Router into the power outlet.

NOTE: The LED ring will change from amber to alternating green and white when ready to connect to the app.
Download the SURFboard Central app from the app store on an Apple or Android mobile device.
Tap the SURFboard icon then tap the Get Started button.
It is required to enable Location Services in the SURFboard Central app to perform first-time setup installation. The steps and screens in iOS may vary from Android OS. For more information on the location services or to change the Location Service in the mobile device settings, refer to article # 18476 - SURFboard Central: Location Services.

For iOS: Tap the Allow While Using the app button and then tap the Continue button.
Allow Once -  Location services is enabled during this instance and will be asked again when the app is hard closed and reopened.
Allow While Using the app - Location services is enabled only when the app is in use.

For Android: Tap the Continue button.  Tap the Allow button on the access device's location services and access photos, media, and files on your device message prompts.  These permission are mandatory to perform first-time setup installation of the mAX router.
Tap the SURFboard mAX SURFboard Mesh System box, then tap the Next button.
Tap the mAX 6E AXE6600 box, then tap the Next button.
If this is a first-time setup tap the Sign Up button.

NOTE: If the mAX router was factory reset, enter the email address that was used to onboard the mAX router into the Email address field, then tap the Sign In button. Click here to proceed to Step 10.
Enter a new email address into the Email address field.
Enter a first name in the First Name field and enter a last name in the Last Name field.
Tap the I agree to the Terms and Conditions box, then tap the Sign Up button.
A verification code email will be sent to the email used. Enter the verification code into the blank field.

NOTE: Tap the Resend link to resend the verification code email if not received.
Once the code is verified, tap the Next button.
Tap the Install Satellite Now (Recommended) button.
Tap the Continue button.
Tap the Help Me With My Satellite/Placement Connection button.
Tap the Continue button to begin viewing the placement tips.
Placement tip # 1: Place the Main Router and Satellite on different floors. Tap the Next button.
Tap the Next button.
Placement tip # 2: Place the Main Router and Satellite at least 10 - 30 feet apart. Tap the Next button.
Placement tip # 3: Place the mAX in an open and elevated spot. Avoid placing next to large appliances. Tap the Next button.
Placement tip # 4: Place the Satellite in a central location and keep it in a spot that's in the vicinity of majority of the client devices so that the Satellite has a good line of sight of the devices.
Plug the mAX Satellite into a power outlet using the provided power supply. Tap the Continue button.

NOTE: The LED ring will change from solid amber to solid purple.
Tap the Scan button.
The application would like to access the camera, tap the OK button.
SURFboard Central needs permission to access the mobile device's camera to scan the QR code.

For iOS: Tap the OK button to provide permission for SURFboard Central to access the camera.
For Android: Tap the Allow button to provide SURFboard Central access to take pictures and record video.
Scan the QR code on the Quick Start Guide or the bottom of the Main Router.
The mAX router is registering the device to ensure the features stay up to date.
When the Main Router LED is flashing green and white, and the Satellite LED is solid blue, tap the Continue button.
The Main Router and Satellite are being connected.
The system is connected to the back office, tap the Continue button.
Enter a wireless network name in the SSID Name field. The SSID character must be alphanumeric (letters and numbers) between 1 to 32 characters long.
Enter a wireless password in the Password field. The password needs to be 8 to 64 characters long. Use upper and lower case letters, numbers, and symbols for strength.
Tap the Next button.
The System is being updated, tap the Continue button.
Tap the Allow button.
A few items moved from the Home screen to the My Network tab, tap the > icon.
A new My Experiences tab has been created, tap the > icon.
Parental Control and smart devices are managed in the My Experiences tab, tap the That's it icon.
Tap the OK button to continue with the Network optimization.
Tap the Join button to connect to the Wi-Fi network.

NOTE: Android devices will automatically connect to the Wi-Fi network.
The Network optimization in progress message will appear at the top of the screen.
After a few minutes, the Main Router is online. Tap the OK button to continue the Satellite installation in the background.
The Satellite installation ongoing message will appear at the top of the screen.
After a few minutes the Satellite installation is completed, tap the OK button.
The mAX Home screen displays the My Network, My Devices, My Experiences, Network Speed, and Network Health.
Connect all client devices to the mAX router.

Configure Static IP Address
Based on some Internet Service Provider (ISP) configurations, it may require configuring a static IP address in the mAX Router. This is not a typical setup for most consumer accounts but may apply to some business accounts.

Tap the My Network icon at the bottom of the screen.
Tap the Network Management box.
Tap the Network Settings + button to expand the card, then tap the WAN Settings link.
Tap the WAN IP Configuration link.
Tap Static and enter the static IP addresses details in the fields.

NOTE: Misconfiguration of this setting will cause disruption of Internet access to the network.
Tap the Save Changes button.
On the Alert pop-up box, tap the OK button.
On the WAN IP Configurations saved successfully pop-up box, tap the OK button.
The max router will lose Internet connection after the static IP address is configured. The final step outlined below must be performed for Internet access.
- Setup # 1 - set up the Wi-Fi cable modem in bridged mode and power cycle the mAX router.
- Setup # 2 - replace the previous router with the mAX router by turning off the power on the previous router and disconnecting all Ethernet cables. Then connect one end of the Ethernet cable to the modem device and to the Ethernet port labeled WAN in yellow on the bottom of the mAX router. Power reset both the modem device and the mAX router.