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Device Names Are Not Displayed in SURFboard Central App With Cable Modems

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Article Number000023726
TitleDevice Names Are Not Displayed in SURFboard Central App With Cable Modems
URL NameDevice-Names-Are-Not-Displayed-in-SURFboard-Central-App-With-Cable-Modems
SummaryDevice Names Are Not Displayed in SURFboard Central App With Cable Modems
Validation StatusValidated
Keywords
Fing, scanner, device, discovery, online, name, vendor, model, brand, IP, MAC address
Question
Why are some device names not displayed?
Answer
NOTE: The Fing device scanner feature is available in the SURFboard Central app when paired with a cable modem.

Some client devices will display an IP Address instead of the device name and the device icon does not reflect the device type in the device list.  A few factors can happen as the client device is not detected by Internet of Things (IoT), MAC Address is randomized, and iOS devices do not share MAC Address information.  

For full details of your network client devices sign up to download Fing Desktop in the SURFboard Central app for free of charge.
 
Record TypeGeneral FAQs

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