ARRIS Consumer Care

G18/G20: Disable Primary Home Wi-Fi Network

« Go Back

Information

Article Number	000023359

Title	G18/G20: Disable Primary Home Wi-Fi Network

URL Name	G18-G20-Disable-Primary-Home-Wi-Fi-Network

Summary	G18/G20: Disable Primary Home Wi-Fi Network

Validation Status	Not Validated

Keywords

G18, G20, encryption, WPA, WPA2, key, Primary, Home, SSID Wi-Fi, password, disable, not used

Question

How do I disable the Primary Home Wi-Fi network on my G18/G20 gateway?

Answer

The G18/G20 Primary Home Wi-Fi network is enabled by default, and the Wi-Fi networks are broadcast independently over the 2.4 GHz and 5 GHz radio bands. The default Primary Home Wi-Fi credentials, wireless name, and password are listed on the bottom label of the device and in the Web Manager. The Primary Home Wi-Fi network can be disabled if not in use. This document describes how to disable the Primary Home Wi-Fi network in the G18/G20 Web Manager.

Disable Primary Home Wi-Fi Network

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is redirecting to a more secure connection. Click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article 24206 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article 23469 - G18/G20: Web Manager First Time Login.
The Username field has the word admin populated. Enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign in. For detailed instructions in the app, refer to article 23467 - SURFboard Central: Web Manager Access.
Click the Login button. The Gateway > Summary page will appear.
In the upper-right corner, click on the Wi-Fi link. The Gateway > Connection > Wi-Fi > Networks page will appear.
Under the Primary Home Wi-Fi Network section, click the Edit button for the 2.4 GHz Frequency Band. The Gateway > Connection > Wi-Fi > Edit Home 2.4 GHz page will appear.
Click the Disable button for the Wireless Network option.
Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
Click the Save button to apply the new settings. The Gateway > Connection > Wi-Fi > Networks page will appear.

NOTE: Repeat steps 8 - 11 to disable the Primary Home 5 GHz Frequency Band.
The red X will appear next to the disabled Primary Home Wi-Fi network name as highlighted in the green box.