ARRIS Consumer Care

G18/G20: Retrieve Guest Wi-Fi Password

« Go Back

Information

Article Number	000023430

Title	G18/G20: Retrieve Guest Wi-Fi Password

URL Name	G18-G20-Retrieve-Guest-Wi-Fi-Password

Summary	G18/G20: Retrieve Guest Wi-Fi Password

Validation Status	Not Validated

Keywords

G18, G20, encryption, WPA, WPA2-PSK, key, Guest, private, SSID Wi-Fi, Hotspot, password

Question

Where is the Guest Wi-Fi name and password located on my G18/G20 gateway?

Answer

The G18/G20 Guest Wi-Fi is disabled by default and two guest Wi-Fi networks broadcast independently over the 2.4 GHz and 5 GHz radio bands. The Guest Wi-Fi network names (also known as SSID) and Wi-Fi passwords are only available in the Web Manager. When enabled the Wi-Fi clients will need the Guest Wi-Fi credentials located in the G18/G20 Web Manager to connect to the Guest Wi-Fi network. This document describes how to retrieve the Guest Wi-Fi name and password in the Web Manager.

Retrieve Guest Wi-Fi and Password

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is redirecting to a more secure connection, click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article # 19602 - G18/G20: Web Manager First Time Login.
The Username field has admin populated, enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign in. For detailed instructions in the app, refer to article # 19069 - SURFboard Central: Web Manager Access.
Click the Login button. The Gateway > Summary page will appear.
Under the Guest section, click the Show button for the 2.4 GHz SSID and 5GHz SSID to display the Password.