ARRIS Consumer Care

McAfee® SHI: Subscription Status

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Information

Article Number	000024405

Title	McAfee® SHI: Subscription Status

URL Name	McAfee-SHI-Subscription-Status

Summary	McAfee® SHI: Subscription Status

Validation Status	Validated

Keywords

Secure home platform, term, usage, expire, duration, time, MLS, livesafe, subscription

Question

How long is the McAfee® Secure Home Internet (SHI) subscription term?

Answer

The McAfee® Secure Home Internet (SHI) includes a 3 year subscription term once the McAfee® account is established via the mobile app. The McAfee® LiveSafe 90-day free trial subscription starts after the antivirus is installed on a device. This document describes how to verify the subscription term.

Requirement:

McAfee® SHI Administrator account E-mail address and password

Verify Subscription Term

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://home.mcafee.com into the address box, and press the Enter key. The McAfee® page will appear.
On the McAfee® page, click the My Accounts drop-down menu from the top, then click the Sign In link. The Log In to McAfee® page will appear.
On the Log In to McAfee® page, enter the McAfee® SHI Administrator email address in the Email Address field.
Enter the McAfee® SHI Administrator password in the Password field then click the Log In button. The My Account page will appear.
On the My Account page, click the My Account drop-down menu from the top, then click the Subscriptions link. The Subscriptions page will appear.
On the Subscriptions page, verify the Expiry Date for the SHGW and McAfee® LiveSafe subscription term.