ARRIS Consumer Care

McAfee® SHI (iOS): Factory Reset

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Information

Article Number	000024578

Title	McAfee® SHI (iOS): Factory Reset

URL Name	McAfee-SHI-iOS-Factory-Reset

Summary	McAfee® SHI (iOS): Factory Reset

Validation Status	Validated

Keywords

Secure Home Internet, SHI, McAfee, Secure Home, e-mail, email, disassociate, factory reset

Question

How do I change the email address used to manage the McAfee® SHI app?

Answer

If it is desired to use a different email address to manage the McAfee® Secure Home Internet (SHI) app, the current email address will need to be disassociated from the ARRIS Wi-Fi product. This can be done by performing a factory reset from the McAfee® SHI app. This document provides steps for disassociating an email address using the factory reset feature of the McAfee® SHI app.

NOTE: This process will reset all Parental Control and device management configurations. Devices will need to be identified again and Parental Controls will need to be reconfigured after performing the factory reset.

Perform a Factory Reset

Tap the McAfee® SHI icon to launch the app. The Home screen will appear.
On the Home screen, tap on the menu icon, or swipe left. The Welcome screen will appear.
On the Welcome screen, tap on Help. The Help screen will appear.
On the Help screen, tap on Factory reset. The Factory Reset pop-up will appear.
On the Factory Reset pop-up, tap on Proceed. The Are you sure? screen will appear.
On the Router is resetting screen, tap Done. The McAfee® SHI login screen will appear.
To reconfigure, reboot the ARRIS Wi-Fi product, then enter the registered email address.