ARRIS Consumer Care

SBG6900-AC (v1.5.x): System Event Log

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Information

Article Number	000024013

Title	SBG6900-AC (v1.5.x): System Event Log

URL Name	SBG6900-AC-v1-5-x-System-Event-Log

Summary	SBG6900-AC (v1.5.x): System Event Log

Validation Status	Not Validated

Keywords

report, status, error, troubleshooting, signal, System Event Log, SBG6900-AC

Question

How do I view the System Logs on my SBG6900-AC Gateway?

Answer

The System Event Log displays the current status of the gateway in chronological order. There are three types of field descriptions:

Time - Indicates the date and time the incident occurred.
Priority - Indicates the level of importance of the error.
Description - Provides a brief definition of the error.

This document describes how to view the System Event Logs.

To View System Event Logs

Launch a Firefox or Safari browser. Enter http://192.168.0.1 into the address box, and press the Enter key.

NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager. The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser. Safari browsers on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1. For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin or a customized username in the Username field.
Enter password or a customized password in the Password field.

NOTE: On later versions of the SBG6900-AC, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label. For assistance with Web Manager Access, refer to article # 18753 – SBG6900-AC: Web Manager Access.
Click the Login button. The Home page will appear.
Move the mouse cursor over the Status tab and select the Event Log from the drop-down submenu. The Status - Event Log page will appear.

NOTE: Click the Clear Log button to clear recent and previous logs in the gateway.