ARRIS Horizontal Logo
Company | Solutions Services Products
Consumers - SBG7580-AC: McAfee SHP Welcome Redirect Page
FAQs

ARRIS Consumer Care

Article

SBG7580-AC: McAfee SHP Welcome Redirect Page

Printable View
« Go Back

Information

 
Article Number000023655
TitleSBG7580-AC: McAfee SHP Welcome Redirect Page
URL NameSBG7580-AC-McAfee-SHP-Welcome-Redirect-Page
SummarySBG7580-AC: McAfee SHP Welcome Redirect Page
Validation StatusValidated
Keywords
McAfee, secure home internet, SHI, Congratulations, Access Internet, agree, protected, terms of service, privacy notice, malicious, redirect, scam
Question
Why am I redirected to the McAfee® Welcome to Secure Home Internet page?
Answer
After the SBG7580-AC firmware is upgraded to 9.1.103AA18, the first client device to access a malicious site will be redirected to the ARRIS McAfee Welcome page that includes information about Secure Home Internet service, terms of service and privacy notice, and options to keep or disable Secured Home Internet service.  The client device can browse to other websites by changing the URL on the redirect site or opening a new browser.  If the first client does not select to keep or disable SHI, the next client device that attempts to access a malicious site will redirect to the McAfee Welcome page

NOTE: Comcast/Xfinity service began pushing out firmware to the SURFboard Wi-Fi Products which include McAfee® Secure Home Internet.  Comcast/Xfinity Subscribers may need to restart the modem to receive the firmware update.

Benefits of McAfee® Secure Home Internet

The ARRIS McAfee redirect page indicates the following:
  • Secure Home Internet protects internet-connected devices in the home network from online threats.  The security protection is at the router level and will not interfere with the antivirus programs in the client devices.
  • Identifies and provide warning access to malicious sites.  Setup is not required.
  • Includes easy-to-use mobile app to manage Parental Control and Internet access for devices connect to the home network.
  • Includes Antivirus software for each client devices with a 90-day free trial of McAfee LiveSave.
  • The firmware upgrade was pushed by the Internet Service provider which is upgraded with McAfee® Secure Home Internet.  The upgrade is Free and includes Free 3-year Secure Home Internet subscription.  For additional information, click the Why am I see this? link.

User-added image

Enable McAfee® Secure Home Internet (SHI)
  1.  Click the Terms of Service and Policy Notice links before enabling McAfee SHI. 
  2. To use or enable McAfee SHI, click the Keep protecting me button and in doing so agrees to the Terms of Service and Policy Notice.
  3. If the website is flagged as malicious, the client device will be redirected to the McAfee flagged malicious site message page.  The client device can browse to a non-malicious site or resume to the malicious site by clicking the Continue to Site link. 

    NOTE: If a factory reset is performed on the SBG7580-AC using the reset button, the first client to access a malicious site will be redirected to the McAfee Welcome page and will have the ability to keep or disable SHI.  To access the McAfee welcome page after a factory reset, browse to McAfee's test site www.screensavers.com or www.unblocks.net.

    User-added image
     
  4. There will be a 2 minute countdown to complete the process.  Do not Refresh the browser.  Once the countdown is complete the browser will be directed to the actual site. 

    User-added image

Disable McAfee® Secure Home Internet (SHI)
  1. To disable or remove McAfee SHI, click the I don't agree - disable Secure Home Internet link.  This will apply to all devices that access the on the home network.  Once the countdown is complete the browser will be directed to the actual site. 

    NOTE: If a factory reset is performed on the SBG7580-AC using the reset button, the first client to access a malicious site will be redirected to the McAfee Welcome page and will have the ability to keep or disable SHI.  To access the McAfee welcome page after a factory reset, browse to McAfee's test site www.pr0xy.org.
     
User-added image

 
Record TypeGeneral FAQs

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 
Print
Follow Us        
Company
Products
 
1995 - 2025 ARRIS Group, Inc. All Rights Reserved
 -->