ARRIS Consumer Care

SBG7580-AC: Parental Controls Disabled

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Information

Article Number	000024623

Title	SBG7580-AC: Parental Controls Disabled

URL Name	SBG7580-AC-Parental-Controls-Disabled

Summary	SBG7580-AC: Parental Controls Disabled

Validation Status	Validated

Keywords

parental control, web filter, website, URL, address, tod, time of day, block, restrict, keywords, apple, store, android, play store, mobile app, app, McAfee, Secure Home Platform, iOS

Question

Why is the Parental Controls feature disabled in my SBG7580-AC Gateway?

Answer

On firmware version 9.1.103AA18 and later, the SBG7580-AC is integrated with McAfee® Secure Home Internet. The Parental Controls features in the SBG7580-AC Web Manager are disabled and grayed out. ARRIS recommends using the McAfee® Secure Home Internet (SHI) app for Parental Controls functions. The McAfee® SHI mobile app for Android is available on the Google Play Store and for the iOS on the App Store at no charge. This document contains the following sections:

Locate Firmware Version
Verify Parental Controls Feature

Locate Firmware Version

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The Login page will appear.

NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
Click the Device Status button. The SBG7580-AC Device Status page will appear.

NOTE: If the Login page does not have the Device Status button, the Parental Controls features are still configured in the Web Manager. For assistance with configuring Parental Controls, refer to article # 17011 - SBG7580-AC: Parental Control Setup.
Verify the Firmware Version in the field is 9.1.103AA18 and later. Parental Controls will be configured using the McAfee® Secure Home Internet (SHI) app. The McAfee® SHI mobile app for Android is available on the Google Play Store and for the iOS on the App Store at no charge.

NOTE: For assistance with setting up an McAfee® SHI admin account, refer to article # 17268 - McAfee® SHI (Android): Admin Account Setup or article # 17276 - McAfee® SHI (iOS): Admin Account Setup.

Verify Parental Controls Feature

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The Login page will appear.

NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin in the User Name field.
Enter password or a customized password in the Password field.

NOTE: When using the default password to login, it may be required to set a unique password to proceed to the Web Manager. For assistance with Web Manager Access, refer to article # 18248 – SBG7580-AC: Web Manager Access.
Click the Apply button. The Alert!! window will appear.
The Alert!! window includes information about the Parental Control setup via the Secure Home Internet Service mobile app available on the Google Play Store (Android) and App Store (iOS).
- Check the Do not show this window again box and click the Close button to stop the alert window from appearing during the next login.
- Click the Close button to bypass the alert window. The alert window will appear during the next login.
On the System Basic Setup page, click the Firewall link on the top menu. The Firewall Settings page will appear.
On the Firewall Settings page, click the Parental Controls link on the left-hand menu. A prompt will appear "ARRIS recommends using the McAfee® Secure Home Internet for Parental Control function", click the OK button. The Parental Controls page will appear.
On the Parental Controls page, all the features are disabled and grayed out.