ARRIS Consumer Care

SBG8300: Retrieve Guest Wi-Fi Password

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Information

Article Number	000024102

Title	SBG8300: Retrieve Guest Wi-Fi Password

URL Name	SBG8300-Retrieve-Guest-Wi-Fi-Password

Summary	SBG8300: Retrieve Guest Wi-Fi Password

Validation Status	Validated

Keywords

encryption, WPA, WPA2-PSK, key, Guest, private, SSID Wi-Fi, Hotspot, password

Question

Where is the Guest Wi-Fi name and password located on my SBG8300?

Answer

The SBG8300 Guest Wi-Fi is enabled by default and two guest Wi-Fi networks are broadcasts independently over the 2.4 GHz and 5 GHz radio bands. The Guest Wi-Fi network names (also known as SSID) and Wi-Fi passwords are only available in the Web Manager. The Wi-Fi clients will need the Guest Wi-Fi credentials located in the SBG8300 Web Manager to connect to the Guest Wi-Fi network. This document describes how to retrieve the Guest Wi-Fi name and password in the Web Manager.

Retrieve Guest Wi-Fi and Password

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article # 17969 - SBG8300: Web Manager First Time Login.
Enter admin in the Username field and enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password. Log into the Web Manager with the email and password used when setting up the SURFboard Manager app with the SBG8300.
Click the Login button. The Gateway > Summary page will appear.
Under the Guest section, click the Show button for the 2.4 GHz SSID and 5GHz SSID to display the Password.