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SURFboard Central: Band Steering Setup

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Information

Article Number	000023408

Title	SURFboard Central: Band Steering Setup

URL Name	SURFboard-Central-Band-Steering-Setup

Summary	SURFboard Central: Band Steering Setup

Validation Status	Validated

Keywords

SBC, iOS, Android, app, 2.4GHz, 5GHz, band steering, congested, Wi-Fi, wireless, slow speed, dual-band, troubleshooting, password, single SSID

Question

How do I configure Band Steering on the Gateway?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G18, G20, G34, G36, G54, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

Band Steering periodically checks Wi-Fi devices connected to the 2.4 GHz or 5 GHz band and steers them to faster available 5 GHz or 6 GHz bands. The Wi-Fi clients may experience a brief interruption when they are being steered. Band Steering requires the Wi-Fi network to share the same (SSID) and Wi-Fi password across the 2.4 GHz, 5 GHz, and 6 GHz networks. This document describes how to disable and enable Band Steering using the Web Manager.

This document contains the following sections:

Enable Band Steering
Disable Band Steering

Enable Band Steering

Tap the My Network icon at the bottom of the screen.
Tap the Network Management box.
Tap the Main Wi-Fi Network + button to expand the card, then swipe the Enable single SSID for 2.4G/5G bands to the right.

NOTE: Certain models broadcast unique SSIDs on each Wi-Fi radio and require enabling Single-SSID to enable Band Steering.
The changes are taking effect.
Tap the Join button to connect to the new single-SSID.
The Enable single SSID for 2.4G/5G bands is now enabled and the 5GHz and 2.4GHz tabs are removed. Under the Network Name (SSID) heading, the single SSID is listed.
Tap the Network Settings + button to expand the card, then swipe the Enable Wi-Fi Band Steering option to the right.
The settings are taking effect.
Enable Wi-Fi Band Steering is now enabled. Connect all Wi-Fi clients to the single network SSID.

Disable Band Steering

Tap the My Network icon on the bottom of the screen.
Tap the Network Management box.
Tap the Network Setting + button to expand the card, then swipe the Enable Wi-Fi Band Steering to the left.
The changes are taking effect.
Tap the Join button to connect back to the Wi-Fi network.

NOTE: Wi-Fi clients in the network will lose wireless connection.
Enable Wi-Fi Band Steering is now disabled.
Tap the Main Wi-Fi Network + button to expand the card, then swipe the Enable single SSID for 2.4G/5G bands to the left.
The settings are taking effect.
Enable single SSID for 2.4/5G bands is now disabled and both 5GHz and 2.4GHz tabs are back. Connect the Wi-Fi clients to the respective SSID.