ARRIS Consumer Care

SURFboard Central: Retrieve Guest Wi-Fi Password

« Go Back

Information

Article Number	000023544

Title	SURFboard Central: Retrieve Guest Wi-Fi Password

URL Name	SURFboard-Central-Retrieve-Guest-Wi-Fi-Password

Summary	SURFboard Central: Retrieve Guest Wi-Fi Password

Validation Status	Validated

Keywords

SBC, app, iOS, Android, encryption, key, Guest, private, SSID Wi-Fi, Hotspot, password

Question

Where can I retrieve my Guest Wi-Fi network name and password?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G18, G20, G34, G36, G54, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

This document describes how to retrieve the Guest Wi-Fi name and password in the SURFboard Central app.

Retrieve the Guest Wi-Fi Name and Password

Tap the My Network icon at the bottom of the screen.
Tap the Network Management box.
Tap the Guest Wi-Fi Network + button to expand the card.
Swipe the Enable/Disable Guest Network to the right to enable.
Tap the 5GHz or 2.4GHz radio band.

NOTE: By default, the radio band tabs are unavailable on the G54 because the G54 broadcasts one Wi-Fi network name (SSID) simultaneously over the 2.4 GHz, 5 GHz (High), 5 GHz (Low), and 6 GHz radio bands.
The Wi-Fi network name is listed under the Network name (SSID). To view the Password tap the hidden eye icon.
Tap the other radio band and repeat step 3 to view the password.