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SURFboard Central: Retrieve Wi-Fi Password

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Information

Article Number	000023481

Title	SURFboard Central: Retrieve Wi-Fi Password

URL Name	SURFboard-Central-Retrieve-Wi-Fi-Password

Summary	SURFboard Central: Retrieve Wi-Fi Password

Validation Status	Validated

Keywords

app, iOS, Android, WPA-PSK, wireless, key, wireless network key, passcode, pass code, password, wpa, ipad, smart phones, Wi-Fi, central

Question

Where can I retrieve my Wi-Fi network name and password?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modems (G18, G20, G34, G36, G54, SBG10, SBG6950AC2, SBG7400AC2, SBG7580-AC, SBG7600AC2, SBG8300).

The SURFboard Gateway default Wi-Fi credentials, wireless name and password, are listed on the bottom label of the device. The Wi-Fi network name (SSID) is unique and identifies the wireless network. The Wi-Fi password (also known as the wireless security key, encryption key or passphrase) is the same on the 2.4 GHz and 5 GHz network. Wi-Fi clients (such as smart phones and laptops) will connect to the respective SSID of each Wi-Fi network using the wireless password. The custom Wi-Fi name and password can be retrieved in the SURFboard Central app.

This document contains the following sections:

Retrieve the Default Wi-Fi Name and Password on the Label
Retrieve the Wi-Fi Name and Password in the SURFboard Central App

Retrieve the Default Wi-Fi Name and Password on the Label

Turn the SURFboard Gateway over with the bottom facing up to view the label.
Locate the Wi-Fi name next to 2.4GHz and 5GHz and the Wi-Fi password under the Wi-Fi Security Key.

Retrieve the Wi-Fi Name and Password in the SURFboard Central App

Tap the My Network icon at the bottom of the screen.
Tap the Network Management box.
Tap the Main Wi-Fi Network + button to expand the card.

NOTE: The 5GHz tab is selected by default for the 5 Ghz band.
The Wi-Fi network name is listed under the Network name (SSID). To view the Password tap the hidden eye icon.
Tap the 2.4 GHz tab and repeat step 3 to view the password on the 2.4 GHz band.

NOTE: The G54 broadcasts one SSID across all the Wi-Fi radio bands and the radio band tabs are available after disabling the single SSID.