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SURFboard Manager (Android): Internet Status

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Information

Article Number	000024817

Title	SURFboard Manager (Android): Internet Status

URL Name	SURFboard-Manager-Android-Internet-Status

Summary	SURFboard Manager (Android): Internet Status

Validation Status	Ready for Review

Keywords

status, connectivity, Internet

Question

How do I check the Internet Status using the ARRIS SURFboard Manager app?

Answer

The ARRIS SURFboard Manager app provides the ability to check the status of the Internet connection. If there are problems with Internet connectivity, this provides a quick method to determine if the issue is with the connection to the Internet Provider. This document describes how to check the internet status on the ARRIS Wi-Fi product using the ARRIS SURFboard Manage app.

Check the Internet Status

Tap the SURFboard icon. The Login screen will appear.
On the Login screen, enter admin in the Username field and password in the Password field.

NOTE: If the default login credentials were previously changed please enter custom credentials. If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product. This will reset all customized settings back to the factory default settings.
Tap the Login button. The ARRIS home screen will appear.
On the SURFboard Home screen, locate the Internet icon in the Status section.
If there is a green check mark on the Internet icon, the Internet connection to the ISP is functional. For more information, tap on the Internet icon.
On the Internet Connection screen, a message will be displayed stating "Your Wireless Gateway is connected to the Internet"
If there is a red X mark on the Internet icon, the Internet connection to the ISP is unavailable. For more information, tap on the Internet icon.
On the Internet Connection screen, a message will be displayed with troubleshooting tips.