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Upgrading Firmware on Cable Devices

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Article Number000023436
TitleUpgrading Firmware on Cable Devices
URL NameUpgrading-Firmware-on-Cable-Devices
SummaryUpgrading Firmware on Cable Devices
Validation StatusNot Validated
Keywords
firewall, upgrade, security software, gui, install, setup, firmware, troubleshoot
Question
Can I upgrade the firmware on cable modems & gateways?
Answer
DOCSIS standards dictate that the service provider must distribute firmware updates to cable modem devices.  The end-user cannot simply install an update like most other network-enabled devices.

ARRIS develops the software update and makes it available to service providers.  The service providers qualify, test, and distribute the software update to devices on their network.  ARRIS has limited control or visibility on distribution by the service providers.
Record TypeGeneral FAQs

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