If Internet connection issues with the W6U arise, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue. Â This document provides helpful information for troubleshooting Internet connection issues with the W6U extenders.
Troubleshoot Internet Connection on the W6U Extender
Pre-Condition:
The Wi-Fi router must have an Internet connection. Check the Internet/Online LED of the Wi-Fi router for Internet connectivity.  If the Wi-Fi router is not connected to the Internet, reference the manual or contact the Internet provider to troubleshoot the Internet service.
Resolution:
Check LED on the W6U Extender. When the LED is Red, the Internet connection is disconnected. Perform the following troubleshooting steps:
- Confirm the client devices are Wi-Fi 6E capable. For a list of Wi-Fi 6E capable client devices, refer to article # 19241 Wi-Fi 6E Capable Client Devices.Â
- Securely connect the Ethernet cable connectors to the Ethernet port of W6U Extender and to another Ethernet LAN port on the Wi-Fi router. The W6U extender must be placed at least 12 inches away from the Wi-Fi router.
- Power cycle the Wi-Fi router, wait for it to completely boot up (may take at least 2 minutes or so) and then the W6U Extender (may take up to 2 minute). The W6U Extender LED will be solid blue indicating Internet connection is established.
- As the last resort, factory reset the W6U Extender by pressing down the reset button (while the Wi-Fi router is powered on) on the back panel for 20 seconds.
NOTE:Â Factory reset will erase all customized settings. - Locate the quick start guide to obtain the default Wi-Fi SSID and password and connect the Wi-Fi 6E capable client device.
