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W6U: Troubleshoot Internet Connection

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Article Number000025455
TitleW6U: Troubleshoot Internet Connection
URL NameW6U-Troubleshoot-Internet-Connection
SummaryW6U: Troubleshoot Internet Connection
Validation StatusValidated
Keywords
W6U, Main Access Point, satellite, extender, setup, troubleshooting, Internet, no access, LED, no Internet, red
Question
How do I troubleshoot Internet connection issues with the W6U extender?
Answer
If Internet connection issues with the W6U arise, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue.  This document provides helpful information for troubleshooting Internet connection issues with the W6U extenders.


Troubleshoot Internet Connection on the W6U Extender

Pre-Condition:
The Wi-Fi router must have an Internet connection.  Check the Internet/Online LED of the Wi-Fi router for Internet connectivity.  If the Wi-Fi router is not connected to the Internet, reference the manual or contact the Internet provider to troubleshoot the Internet service.

Resolution:
Check LED on the W6U Extender.  When the LED is Red, the Internet connection is disconnected.  Perform the following troubleshooting steps:
  1. Confirm the client devices are Wi-Fi 6E capable.  For a list of Wi-Fi 6E capable client devices, refer to article # 19241 Wi-Fi 6E Capable Client Devices. 
  2. Securely connect the Ethernet cable connectors to the Ethernet port of W6U Extender and to another Ethernet LAN port on the Wi-Fi router.  The W6U extender must be placed at least 12 inches away from the Wi-Fi router.
  3. Power cycle the Wi-Fi router, wait for it to completely boot up (may take at least 2 minutes or so) and then the W6U Extender (may take up to 2 minute).  The W6U Extender LED will be solid blue indicating Internet connection is established.
  4. As the last resort, factory reset the W6U Extender by pressing down the reset button (while the Wi-Fi router is powered on) on the back panel for 20 seconds.

    NOTE: Factory reset will erase all customized settings.
  5. Locate the quick start guide to obtain the default Wi-Fi SSID and password and connect the Wi-Fi 6E capable client device.
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