Windows 7: USB Drivers Installation

This document describes how to install drivers for the USB connection on Motorola Cable Modems.

NOTE: This document will also apply to Windows Vista operation systems.

USB Drivers Installation

1. Click here to download the Windows 7 USB drivers for the cable modem in place and save the file to the Desktop.  
2. Right-click the saved file and select Extract here.
3. Click the Windows Start button and select Devices and Printers.    
   
   
    
4. Power on the modem and connection the USB cable from the modem to the computer.
5. Right-click the USB Cable Modem icon and select Properties, from the Devices and Printers window.
   
   
    
6. Click the Hardware tab from the top on the USB Cable Modem Properties window.
   
   
    
7. Click the Properties button near the bottom of the window.
   
   
    
8. Click the Update Driver button on the new USB Cable Modem Properties window.
   
   
    
9. Click the Browse my computer for driver update button.
   
   
    
10. Click the Browse button to locate the extracted folder from step 2 on the Desktop and click the Next button.
    
    
     
11. The Windows Security window appears, click the Install this driver software anyway button to continue.
    
    
     
12. The message Windows has successfully updated your driver software appears, click the Close button to exit.  
    
    

NOTE: The SB5101 and SB5101NU models, including the EuroDOCSIS and International(i) variants require the latest release of firmware in-order to successfully install and support the latest USB Drivers. To fully support the v2.4.7.3 USB Driver Package, the following releases (or newer) are required.

SB5101-2.8.3.0-GA-01-455
SB5101NU-2.8.3.0-GA-01-455

Attempting to install the newest drivers with older releases of SB5101 or SB5101NU firmware will result in the following error:
 This device cannot start. (Code 10).

When this happens, complete the USB Installation with the previous release (v2.4.1.7) of the Motorola USB Driver Package.  These drivers can be found here: Answer # 21177 - Cable Modem USB Drivers