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mAX Routers: Locating the MAC Address

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Information

Article Number	000023628

Title	mAX Routers: Locating the MAC Address

URL Name	mAX-Routers-Locating-the-MAC-Address

Summary	mAX Routers: Locating the MAC Address

Validation Status	Validated

Keywords

Dash, WC4T, W21, W31, W30, mAX, Plus, (AX7800), Pro, (AX11000), app, iOS, Android, mac address, identification, physical address, PHY, central

Question

Where can I locate the MAC Address on my mAX Router?

Answer

NOTE: This article applies to the mAX WC4S, WC4T, W21, W121, W122 Express, W30, W130, W31, W133, W61, and the W161 Routers.

The MAC Address can be located on the bottom white sticker of the device and in the SURFboard Central app. This document contains the following sections:

Locate the MAC Address on the Bottom White Sticker
Locate the MAC Address in the SURFboard Central App

Locate the MAC Address on the Bottom White Sticker

The MAC Address can be located on a white sticker on the bottom of the device labeled as WAN MAC ID.

WC4T
User-added image

W21

W30/W31
User-added image

W61

Locate the MAC Address in the SURFboard Central App

Tap the My Network icon on the bottom of the screen.
Tap the mAX Router icon.

NOTE: The main mAX Router is in the middle and the Satellites will be on the left or right side.
Scroll down and tap the Details + button to expand the card. The MAC address is displayed under the MAC Address field.

NOTE: Repeat step 2 - 3 to locate the MAC address for additional mAX devices.