ARRIS Consumer Care

mAX Routers: Locating the Serial Number

« Go Back

Information

Article Number	000023702

Title	mAX Routers: Locating the Serial Number

URL Name	mAX-Routers-Locating-the-Serial-Number

Summary	mAX Routers: Locating the Serial Number

Validation Status	Validated

Keywords

Dash, WC4T, W21, W31, W30, mAX, Plus, (AX7800), Pro, (AX11000), app, iOS, Android, warranty, serial number, address, label, bottom, sticker, app, ios, android, max, surfboard, central

Question

Where can I locate the serial number for my mAX Router?

Answer

NOTE: This article applies to the mAX WC4S, WC4T, W21, W121, W122 Express, W30, W130, W31, W133, W61, and the W161 Routers.

The serial number can be located in the SURFboard Central app and on the bottom white sticker of the device. This document includes the following sections:

Locate the Serial Number in the SURFboard Central App
Locate the Serial Number on the Bottom White Sticker

Locate the Serial Number in the SURFboard Central App

Tap the My Network icon on the bottom of the screen.
Tap the mAX Router icon.

NOTE: The main mAX Router is in the middle and the Satellites will be on the left or right side.
Scroll down and tap the Details + button to expand the card. The serial number is displayed under the Serial No. field.

NOTE: Repeat step 2 - 3 to locate the serial number for additional mAX devices.

Locate the Serial Number on the Bottom White Sticker

The serial number can be located on a white sticker on the bottom of the device labeled as S/N.

WC4T
User-added image